Trading Floor Desktop Support Engineer

Role Overview

We are seeking a highly motivated and customer‑focused Trading Floor Desktop Support Engineer to support a front‑office trading environment. You will work directly with traders, quants, and analysts to ensure desktop, application, market‑data, and connectivity issues are resolved rapidly with minimal impact to trading activity.

Strong experience troubleshooting Excel‑based pricing tools, automated spreadsheets, and macro‑driven workflows is highly beneficial.

Key Responsibilities

• Provide L1/L2 desktop and application support to traders and front‑office users

• Troubleshoot issues related to Windows 11, Microsoft 365, Outlook, hardware, and network connectivity

• Support and maintain trading turrets, dealer boards, and voice trading systems

• Rapidly troubleshoot Excel pricing tools, including broken formulas, incorrect references, macro‑driven behaviour, and data‑link issues

• Assist with market‑data Excel add‑ins (Bloomberg API, ICE, CME)

• Log, track, and manage incidents and service requests, escalating where appropriate

• Perform desktop builds, upgrades, and deployments using enterprise tooling

• Support trading floor technology changes, device rollouts, and hardware refresh initiatives

• Work closely with infrastructure, network, application support, and engineering teams

• Participate in shift patterns or on‑call rotations aligned with trading support requirements

• Create and maintain clear knowledge‑base documentation

Required Skills & Experience

• 2–5+ years’ experience in desktop or trading‑floor support

• Strong understanding of Windows OS, Active Directory, Microsoft 365

• Strong Excel troubleshooting capability, including formula tracing, named ranges, and dependency analysis

• Ability to communicate effectively with front‑office stakeholders

• Experience in financial services or other high‑pressure environments

• Basic understanding of ITIL service management processes

Desirable Skills

• Strong experience supporting Excel macros and automated spreadsheets (operational support and troubleshooting only; no VBA development required)

• Familiarity with Excel‑based pricing or trading tools

• Basic SQL query building

• Trading turret / voice systems (e.g. Cloud9)

• SCCM / Intune

• Power

Shell scripting

• Basic networking knowledge (DNS, DHCP, VLANs)

• Exposure to equities, FX, fixed income, or derivatives workflows

• ITIL Foundation certification

Personal Attributes

• Calm, confident, and solution‑driven

• Strong attention to detail

• Clear and professional communicator, especially under pressure

• Proactive, reliable, and well‑organised

• Comfortable supporting demanding front‑office users