Technical Support Engineer (Smartphone Repair Technician)

Job Description

• Inspect the company's branded product for any deficiencies.

• Troubleshoot both the hardware and software of the company's branded product.

• Undertake the repair and replacement of components in the company's branded product.

• Take responsibility for compiling detailed log reports for any software issues encountered in the company's branded product.

• Document all the components utilised during the repair process.

• Responsible for stock arrangements for all service centres.

• Conduct a stock check and report to the warehouse team when necessary.

• Print and affix all fault stickers onto the defective In Warranty (IW) and Out of Warranty (OOW) parts.

• Arrange for the return of faulty IW and OOW parts to the warehouse.

• Maintain service performance, discuss, and enhance service centre KPIs.

• Address emergencies such as customer complaints, stock discrepancies, and others.

• Report the service centre's status to headquarters and devise appropriate strategies.

• Collaborate with colleagues to identify challenges and implement effective solutions.

• Document all the necessary information such as Google’s account password and others.

• Ensure the proper care of company fixed assets and uphold the cleanliness and orderliness of the service centre.

• Handle incoming and outgoing calls to address customer inquiries.

• Execute additional administrative tasks as necessary.

• Contact customer for the completion of the device repair.

• Submit weekly financial reports to Finance and remit service centre earnings to the company.

• Any other assigned duties and responsibilities from time to time.

Requirements

1. Candidate must possess at least Primary/Secondary School/SPM/O Level, Professional Certificate, Diploma/Advanced/ Higher/Graduate Diploma in any field.

2. Candidates must be knowledgeable in Smartphone repair and testing.

3. Minimum 1-year technical experience.

4. Strong attention to detail and able to deliver within assigned deadlines.

5. Possess positive interpersonal communication skills and keen to learn.

6. Work well in a team environment and be a collaborative team player.

7. Advantageous to be knowledgeable in smartphone hardware, software repair and testing.

Pay: RM2,200.00 - RM4,000.00 per month

Benefits:

• Maternity leave

• Opportunities for promotion

• Parental leave

Experience:

• Smartphone Repair Technician: 1 year (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person