Desktop Support Engineer L2

Job Summary:

We are looking for a skilled Desktop Support Engineer (L2) to provide advanced technical support for end-user systems, hardware, and software. The role involves troubleshooting complex issues, supporting IT infrastructure, and ensuring smooth day-to-day operations for all departments.

Key Responsibilities:

• Provide Level 2 technical support for desktops, laptops, printers, and peripherals

• Diagnose and resolve hardware and software issues efficiently

• Manage and support Windows OS environments and common business applications

• Handle user account management (Active Directory, email setup, access control)

• Troubleshoot network connectivity issues (LAN/Wi-Fi/VPN)

• Install, configure, and upgrade systems, software, and security patches

• Maintain IT assets and ensure proper documentation of systems and inventory

• Support remote users via remote desktop tools

• Escalate unresolved issues to L3 or vendors when required

• Ensure adherence to IT policies, security standards, and data protection practices

• Assist in IT projects, system rollouts, and upgrades

Required Skills & Qualifications:

• Strong knowledge of Windows OS (10/11) and basic server environments

• Hands-on experience with Active Directory & user management

• Understanding of network fundamentals (TCP/IP, DNS, DHCP)

• Experience with ticketing tools and SLA-based support

• Good knowledge of hardware troubleshooting

• Familiarity with remote support tools

• Basic knowledge of antivirus, backup, and security practices

Soft Skills:

• Strong communication and interpersonal skills

• Problem-solving mindset with attention to detail

• Ability to work under pressure and manage multiple tasks

• Professional and user-friendly approach (especially while dealing with non-technical users)

Preferred Qualifications:

• Diploma/Bachelor’s degree in IT, Computer Science, or related field

• Certifications like CompTIA A+, Microsoft Certified, or similar (preferred)

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person