Software Support Engineer (New Delhi)

At Tech

Biz Global, we are providing recruitment service to our TOP clients from our portfolio.

We are currently looking for a highly proactive and detail-oriented Software Support Engineer to join one of our clients' teams . If you're looking for an exciting chance to grow in an innovative environment, this could be the perfect fit for you.

Key Responsibilities

● Providing support to the customers via phone, email, or chat, and assisting them in identifying and resolving technical issues related to Spintly hardware and software products.

● Spintly has developed diagnostics tools to troubleshoot issues, you will be using those to analyse and solve issues.

● Running Python scripts and other automation tools to streamline the debugging and testing process.

● In the process of solving issues, you are expected to develop and maintain technical documentation for hardware and software products, including manuals, guides, and FAQs.

● Collaborate with cross-functional teams, including product design engineers and software engineers, to identify and resolve complex technical issues.

● Acquiring In-depth knowledge of products to understand how the issues need to be resolved.

● Continuously update and maintain knowledge of the latest hardware and software technologies and trends.

● Travelling to customer sites for training or understanding requirements.

● Diploma / B.E or equivalent in / Electronics / Electronics & Communication /Computer science.

● Strong interest and knowledge of electronics hardware, wiring and basic concepts.

● Basic knowledge of scripting languages like Python or similar.

● Excellent communication and interpersonal skills, with the ability to communicate technical information to both technical and non-technical stakeholders

● Strong analytical and problem-solving skills, with the ability to think creatively and identify creative solutions.