Senior IT Support Engineer - Hybrid Working

Job Title: System Support Engineer
We are looking for a skilled and proactive technical expertise in Wintel & Solar

Winds Monitoring Support Engineer and Linux & Solar

Winds Monitoring who will provide L1 Managed services support. The candidates should have Network Monitoring experience and manage the Data center network operations center.
Utilize Service

Now ITSM for incident request and event management ensuring accurate priority assignment (P1P3) based on business impact.
Perform first-level technical triage for Wintel and Linux environments with immediate response to P1 incidents within SLA.
Maintain working knowledge of Windows Server Enterprise Linux (RHEL SUSE Ubuntu) and both virtualized and physical server environments.
Understand data center and store-based operational models.
Strong understanding of Wintel and Linux environments
Hands-on experience with Solar

Winds
Excellent communication skills in English (written and verbal).
Graduate along with technical certification.
Experience Range: 2-4 years of relevant experience in system administration and support.
Hybrid Model of working
CCNA Networking certification RHEL foundation certification preferred
General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone online chat or text including:
Call center-based customer support in response to a high volume of low complexity inquiries
Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center product returns/repair center or field walk-in customer service facility including:
Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.
Experienced level professional that applies practical knowledge of job area typically obtained through advanced education and work experience. Works independently with general supervision. May influence others within the job area through explanation of facts policies and practices.
Headquartered in Japan NEC is a leader in the integration of IT and network technologies. With over 123 years of expertise in providing solutions for empowering people businesses and society NEC stands tall as a champion in enabling change and transformation across the globe. NEC India has proved its commitment to orchestrating a bright future through its diverse businesses from Telecommunications to Public Safety Logistics Transportation Retail Finance Unified Communication and IT platforms serving across the public and private sectors. NEC India through the deployment of cutting-edge technology has been powering India in seminal ways making lives easier safer and more productive for all.

With its Centre of Excellence for verticals like Analytics platform solutions Big Data Biometrics Mobile and Retail NEC India brings to the table innovative seamless solutions for India and across the world.

IT & Networking Solutions Unified Communication Solutions Safety and Security Solutions Integrated Retail Solutions Data Centre Solutions Safe and Smart City Solutions Transportation Solutions SDN Solutions Carrier Telecom Solutions and Solutions for Society.

NEC Career Site - Linked

In
Required Experience: