Senior Engineer - IT & System Support

About The Role

We are seeking a proactive and experienced IT Support & Infrastructure Manager to manage and oversee our organizations IT systems, hardware, software, security, and vendor relationships. This role combines hands-on technical support with leadership responsibilities, including managing IT assets, network operations, end-user support, security infrastructure, and tool administration. The ideal candidate is a multi-skilled professional who can wear many hatsfrom fixing a laptop to negotiating with vendors to managing a small team.Key Responsibilities IT Asset Management

Maintain and track inventory of all IT hardware/software assets.Manage asset lifecycle from procurement to disposal.Ensure proper tagging, licensing, and documentation. Networking

Setup, monitor, and troubleshoot LAN/WAN infrastructure.Manage routers, switches, Wi-Fi, VPNs, and cabling.Ensure network stability, uptime, and performance. Firewall / Antivirus

Configure and monitor firewalls to secure internal networks.Implement and manage antivirus and endpoint security tools.Regularly review logs and implement updates/patches. Vendor Management

Coordinate with vendors for procurement, AMC, and support.Negotiate contracts, renewals, and SLAs.Evaluate vendor performance and maintain vendor database. Tools & SaaS Platforms

Manage and support accounts and configurations for:Go

Daddy (domain, DNS, SSL)Linked

In (recruiter, ads, or campaigns)Microsoft 365Google Workspace (G Suite)Other internal SaaS platforms and utilities. Team Leadership

Lead and mentor a small IT support team.Delegate tasks, monitor performance, and provide training.Create SOPs and ensure process compliance across the team. Hardware Repair & Maintenance

Troubleshoot and repair desktops, laptops, printers, etc.Perform regular system health checks and preventive maintenance. Operating Systems Support

Install, configure, and support software on Windows, Mac, and Linux platforms.Resolve OS-related issues and support users with cross-platform needs. CCTV & Surveillance

Oversee installation, maintenance, and monitoring of CCTV cameras.Ensure video backup systems are working and securely stored. Biometric Systems

Configure and maintain biometric attendance/access control systems.Generate reports and coordinate with HR for integration if needed. Additional Responsibilities (ETC)Backup and disaster recovery planning and implementation.IT compliance and audit support.Setting up IT for new joiners and deactivation for exit cases.Ensuring cybersecurity hygiene and awareness among staff.Required Qualifications

Bachelors degree in Computer Science, IT, or a related field.5 years of experience in IT support, infrastructure, or system admin roles.Strong knowledge across hardware, networking, operating systems, and security.Hands-on experience with both Microsoft and Google environments.Preferred Skills & Certifications

CompTIA A, Network, or Security

Microsoft Certified: Modern Desktop AdministratorCCNA or equivalentITIL Foundation

Experience with tools like Team

Viewer, Any

Desk, SCCM, etc.