Desktop Support Engineer L1

Job Summary:
We are looking for a skilled Desktop Support Engineer to provide technical assistance and ensure smooth IT operations across the organization. The candidate will be responsible for troubleshooting, system maintenance, and user support.

Location:

Ghatlodiya, Ahmedabad
Experience: 1 - 2 Years

Key Responsibilities:

• Provide technical support to end users via phone, email, and in person.

• Install and configure standard software, including MS Outlook.

• Troubleshoot and resolve hardware and software issues on desktops, laptops, printers, CCTV, and other devices.

• Troubleshoot network and connectivity issues (LAN/WAN, routers, switches, access points).

• Manage Active Directory users and computers.

• Administer and manage Office 365 applications.

• Manage firewalls and VPNs.

• Configure and manage endpoint security solutions.

• Maintain inventory of hardware and software assets.

Required Skills & Qualifications:

• Minimum Bachelor’s Degree

• Strong knowledge of Windows OS, networking concepts, and system troubleshooting.

• Hands-on experience with Active Directory and Office 365.

• Basic understanding of firewalls, VPNs, and network security.

• Good communication and problem-solving skills.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹28,000.00 per month

Work Location: In person