Helpdesk Support Executive

Job Title: Helpdesk Support Executive

Location: Chandigarh
Experience: 3 Years

Job Summary:

We are seeking an experienced Helpdesk Support Executive to provide efficient technical support and ensure smooth IT operations. The candidate should have strong hands-on experience with Microsoft Office applications, Adobe tools, and end-user support, along with the ability to independently troubleshoot and resolve technical issues.

Key Responsibilities:

• Provide L1/L2 technical support for hardware, software, and network-related issues

• Troubleshoot and resolve issues related to Microsoft Office (Word, Excel, Outlook, Power

Point)

• Support and manage Adobe applications (Acrobat and other Adobe tools)

• Install, configure, and maintain desktops, laptops and printers.

• Handle helpdesk tickets, emails, and calls within defined SLAs

• Diagnose and resolve system and application issues with minimal supervision

• Manage user accounts, permissions, and access controls

• Coordinate with vendors and escalate complex issues when required

• Maintain documentation for incidents, solutions, and IT assets

• Ensure compliance with IT policies and security standards

Required Skills:

• Strong knowledge of Microsoft Office Suite and troubleshooting

• Hands-on experience with Adobe applications

• Proficiency in Windows OS and basic system administration

• Good understanding of networking concepts (LAN, Wi-Fi, VPN)

• Experience with ticketing tools and remote support

• Excellent problem-solving and communication skills

Preferred Qualifications:

• Bachelor’s degree in IT, Computer Science, or related field

• Relevant certifications (Microsoft, ITIL, CompTIA, etc.) are an advantage

Other Requirements:

• Willingness to learn and adapt

• Ability to work in a team environment

• Good time management and organizational skills

Pay: ₹10,605.06 - ₹31,756.58 per month

Benefits:

• Paid sick time

• Paid time off

Work Location: In person