/IT Support Engineer (Bhubaneswar)

Experience Required: 3–5 Years Shift timing - (Rotational Shift ) Location: Remote Job Summary: We are seeking experienced IT Support Engineers with strong backgrounds in Managed Service Provider (MSP) environments. The ideal candidates will have 3–7 years of hands-on experience supporting MSP clients across various domains including Microsoft 365 administration, OS support, and cloud services, Private cloud Virtualization. Candidates should have a deep understanding of MSP tools and be well-versed in resolving a wide range of technical issues in both Windows and Linux environments. Must-Have Skills & Experience: Prior experience supporting MSP clients is mandatory Solid experience in: Microsoft 365 Admin Center Windows & Linux operating systems MSP Documentation Tools (e.g., IT Glue) Remote Monitoring and Management (RMM) Tools (e.g., Ninja

One, Kaseya, Connect

Wise Automate) Network issues (firewall, VPN, routing, DNS, DHCP, LAN/WAN) Ticketing Systems (e.g., HaloPSA, Freshdesk, Service

Now) Authentication Tools (e.g., Microsoft/Google Authenticators, DUO) understanding of firewalls (e.g., Sonic

Wall, Fortinet, Cisco) , VPNs , and LAN/WAN configurations. Basic scripting or automation skills (Power

Shell preferred) Security Tools (e.g., Threat

Locker, Microsoft Sentinel, Microsoft Defender for Endpoint) Virtualization technologies including VMware v

Sphere/ESXi and Microsoft Hyper-V Understanding of: Basic cloud services (Azure/AWS) Endpoint troubleshooting Print, file sharing, and group policy troubleshooting Email flow analysis and spam filter troubleshooting Preferred Tools & Technologies: RMM Tools: Ninja

One, Kaseya, Connect

Wise Automate Ticketing Systems: HaloPSA, Freshservice, Freshdesk, Zendesk Documentation: IT Glue, Confluence Admin Portals: Microsoft 365 Admin Center, Azure AD Security Tools: Threat

Locker, Microsoft Defender, Microsoft Sentinel, DUO MFA Other Tools: Team

Viewer, Any

Desk, Remote Desktop, PDQ Deploy, Bitdefender, Senti