IT Desktop Support Engineer (Tier 1)

Parvana Strategic Sourcing has established itself as a leading provider of permanent and temporary recruitment services to the South African, European and UK marketplace. In addition to this we have enjoyed considerable success in Australia and other part
Duties & Responsibilities

About our client:

Our client was established in the 90's and while headquartered in Cape Town, they do have a large office in Jhb and great global presence with over 500+ employees. They are a diverse team of engineers, developers and specialists in finance, HR, digital infrastructure and marketing who love utilising cutting-edge tech and digitised processes. They prioritise integrity, training, mentoring and have both the size and budget to ensure great career progression.

What you will be doing:

• Administer / support MS Active Directory and/or Entra ID, including creating, amending, and deleting user accounts.

• Supporting end-user devices (laptops, desktops, printers, mobile devices), operating systems, and Office 365 apps.

• Troubleshoot networking and security issues.

• Monitor, investigate, and remediate security threats.

• Support anti-virus and security solutions.

• Configure, administer, and troubleshoot Office 365 services (Exchange, Teams, Share

Point Online, One

Drive, and Intune)

• Resolve service requests in adherence to SLAs.

• Provide escalated support to IT Administrators.

• Support voice applications, video conferencing, and biometric access control equipment.

• Attend meetings and maintain accurate documentation.

What our client is looking for:

• MCP/A+/N+/M365 Certified Administrator or equivalent

• Experience in desktop support/Tier 1 IT Support Engineer

• Experience with Office 365 and Azure installation and support, and installing and troubleshooting laptops, desktops, printers, and mobile devices.

Salary Band:

• Up to R25 000 before tax deductions - Dependant on experience, qualifications, etc.

Job ID:

• J107043

For a more comprehensive list of opportunities that we have on offer, do visit our website - https://www.parvana.co.uk/careers

Desired Experience & Qualification

IT Support Engineer, Tier 1, MS Active Directory, Entra ID, Office 365, Azure, Networking, Security, End-user devices, Desktop support, MCP, A+, N+, M365 Certified Administrator