IT Support Engineer x4

Position Overview:
The IT Support Engineer will oversee the installation, configuration, maintenance, and reliable operation of computer systems, servers, and network infrastructure. This role is responsible for managing both on-premises and cloud-based systems while ensuring high availability and security of business applications. The Senior System Administrator will also collaborate with cross-functional teams, mentor junior administrators, and lead infrastructure improvement projects. The IT Support Engineer will work with service providers in resolving calls within the required timeframe.
Key Responsibilities:

System Administration: Manage and maintain Windows, Active Directory, Linux, and virtual servers (Hyper-V), ensuring systems run smoothly with optimal performance.
Network Management: Configure and monitor firewalls, VPNs, and network infrastructure to ensure secure and efficient data communication.
Cloud Infrastructure: Oversee the operation of cloud services (Azure), implementing best practices for cloud architecture.
Security Management: Implement security protocols and patches to ensure compliance with industry standards, responding proactively to emerging vulnerabilities.
Backup & Recovery: Manage data backups, disaster recovery plans, and ensure data integrity through routine testing and verification.
Monitoring & Performance Tuning: Use monitoring tools (e.g., Data Dog) to track system performance and resolve issues before they impact business operations.

Documentation:

Create and maintain comprehensive documentation related to systems, configurations, procedures, and troubleshooting.
Mentorship & Training: Mentor junior system administrators, providing guidance and knowledge transfer to improve team performance and efficiency.
Project Management: Lead infrastructure upgrade projects, system migrations, and continuous improvement initiatives.

Compliance:

Ensure all systems are compliant with regulatory requirements, company policies, and industry best practices (e.g., NIST & ISO).

Troubleshooting:

Provide advanced troubleshooting and support for complex issues, working closely with the IT support team and other departments.
Penetration Tests and vulnerability assessments
Back-up and disaster recovery (Veeam Back-up and Replication)
Zimbra E-Mail and Collaboration
Microsoft Active Directory Domain Controllers
Hyper-V Virtualization
Anti-Virus System (KASPERSKY)
Website editing and updates
Server Rack Management
Licensing
Local Area Networks
Management of existing Wide Area Network
Cabling
Ubiquiti Experience( Unifi, Air

Max)
Mikrotik
VPN access and support
VOIP
CCTV
Audio Visual Support
Virtual platforms (Zoom, Teams etc.)
GLPI Helpdesk
Squid Proxy Server
Fusion Inventory
AD Audit Plus
Microsoft teams
Firewalls Qualifications: IT Diploma or Bachelors Degree MCSE or equivalent CCNA N+, A+ Experience: At least 5+ years of experience in system administration with expertise in network infrastructure, server management, wireless networks and cloud services. Technical Competencies: Proficiency in Windows server environments Strong knowledge of virtualization technologies (Hyper-V) Experience with cloud platforms (Azure) Networking knowledge (TCP/IP, DNS, DHCP, VPN, VLANs, firewalls) Proficiency in scripting languages (e.g., Power

Shell, Bash) Knowledge of IT security standards and best practices (e.g., firewalls, intrusion detection, encryption) Soft Skills: Excellent problem-solving skills Ability to manage multiple tasks and projects simultaneously Strong communication skills, both verbal and written Ability to work in a team-oriented environment High attention to detail and organizational skills Employment Equity: GMI is an equal-opportunity employer committed to fostering an inclusive and diverse work environment. In accordance with applicable labor and local laws, we do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, ancestry, marital status, pregnancy, genetic information, physical or mental disability or any other protected characteristic under applicable law. Our hiring decisions are solely based on merit, qualifications, and the needs of the business. We are dedicated to ensuring a fair, reciprocal, and positive work experience for all employees, and we encourage applications from individuals with diverse backgrounds, perspectives, and abilities. We take our commitment to equal employment opportunity seriously and strive to create a respectful and inclusive work environment for all team members.
NB!!! CV FORMAT MUST BE PDF