Field Support Engineer

Job Description:

• Manage incidents, respond to requests for technical assistance in person, via phone & email

• Responsible for supporting post-sales customer activity remotely and on-site.

• Responsible for carrying out detailed Site Survey & maintain proper documentation

• Perform installation and implementation and network integration at customer’s site

• Promptly investigate, resolve & report any incidents, errors, events or deviations.

• Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.

• Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to Spectranet approved standard.

• Share insight & appropriate action against bandwidth consumption, virus infection and security threats.

• Track and route problems and requests and document resolution.

• Prepare daily activity reports. inform management of recurring problems.

Requirement:

• H.N.D, B.Sc. in Electrical Electronics, Computer Engineering and Information Technology

• 1-2 years experience in field support engineering.

• Proficient in Wi

Fi, Wi

Max, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers OS & Application Level, Analytical, Internet and Tech savvy.

• Customer Focused and Team Player.

• Relevant Industry Experience, been on the front end handling customers and team.