Non IT - Program Manager III

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.

Introduction:

Robertson is seeking a skilled Non IT - Program Manager III to join our client in support of an existing vacancy.

Contract Period: 6 months with potential to extend or convert
Pay Rate: Starting from $42 per hour
Location: Waterloo, ON
Location Type: Hybrid
Business Hours: Monday-Friday, Core Business Hours

Job Responsibilities:

• Develop and maintain integrated project plans and roadmaps that align automation efforts, new services, and operating model changes

• Track milestones, dependencies, risks, and issues; proactively identify and resolve blockers

• Serve as a single point of coordination across the various sub-teams

• Partner with operations and technology teams to ensure teams understand technology, and all the other aspects of change readiness

• Ensure operational impacts of automation are clearly understood, documented, and addressed

• Help define future-state processes and transition plans from manual or legacy approaches to automated solutions

• Support the design and implementation of the Target Operating Model, including roles, responsibilities, workflows, and governance

• Assess organizational readiness by identifying impacts to people, processes, tooling, and ways of working

• Develop readiness plans that address training needs, role clarity, capacity impacts, and sequencing of change

• Partner with leaders to prepare teams for new services, new ways of working, and increased scale

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Work closely with the AVP of Operations and leadership team to translate strategic objectives into executable plans

• Facilitate working sessions, planning workshops, and leadership discussions to drive alignment and decision-making

• Communicate progress, risks, and key decisions clearly and consistently to stakeholders

• Support change efforts by reinforcing clarity, transparency, and shared understanding across the team

• Establish and support appropriate governance forums, status reporting, and decision frameworks

• Provide concise, action-oriented updates to senior leadership on delivery status, risks, and readiness

• Ensure documentation (roadmaps, plans, process artifacts) is current and accessible
  Experience & Qualification Requirements:

• Any degree preferred

• 6+ years of Operations experience

• Experience supporting largescale operational or organizational change

• Strong end to end project execution and roadmap ownership

• Assessing and preparing people, process, and tooling impacts

• Exposure to automation initiatives and process transitions

• Senior level communication, alignment, and influence

• Executive reporting, forums, and decision frameworks

• Leading workshops, working sessions, and planning forums

• Strong presentation and storytelling skills

• Target Operating Model design or implementation

• Comfort working in ambiguity and fast changing environments

• PMP, Prosci, or similar credentials Knowledge
  How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.

We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.

Robertson & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.