Digital Product Manager

About Toll Group

We are seeking a detail-oriented and proactive Customer Service Representativeto join our team based in Bayan Lepas, Penang_. _**

• Key Responsibilities*:

• Product Roadmap and Planning*:

• Define and maintain the product roadmap for iCON, aligning with strategic objectives and customer requirements.

• Prioritise features and enhancements based on business impact and resource availability.

• Collaborate with stakeholders to validate requirements and manage expectations.

• undefined.

• Feature Development and Delivery*:

• Coordinate with development teams to ensure timely delivery of new features and improvements.

• Review technical feasibility and provide input on design decisions to optimise performance.

• Monitor progress and resolve blockers during development cycles.

• Stakeholder Engagement*:

• Act as the primary liaison between business units and technical teams for iCON-related initiatives.

• Conduct requirement-gathering sessions and provide clear documentation for development.Communicate updates and manage feedback loops with internal and external stakeholders.

• Risk and Issue Management*:

• Identify potential risks in feature implementation and propose mitigation strategies.

• Ensure compliance with governance standards and maintain consistency across systems.

• Escalate critical issues promptly and follow through on resolution.

• Quality Assurance*

• Participate in UAT and feature testing to validate functionality and readiness for release.

• Ensure deliverables meet performance and usability standards before deployment.

• Document test results and coordinate fixes with development teams.

• Key Performance Measures*:

• Timely delivery of roadmap features and enhancements.

• Stakeholder satisfaction with product functionality and communication.

• Reduce system performance issues and improve user experience.

• Compliance with governance and security standards.

• Successful completion of UAT and production deployments without major defects.

• Requirements*:

• Previous Work Experience & Qualifications*:

• Bachelor’s degree in Computer Science, Information Technology, Business, or related field.

• Professional certifications such as CSPO (Certified Scrum Product Owner) or Agile Product Management are preferred.

• Strong analytical and problem-solving skills with the ability to translate business needs into technical solutions.

• Minimum 1-3 years in product management or digital platform development roles.

• Experience working with cross-functional teams in Agile environments.

• Technical Skills*:

• Proficiency in Agile methodologies and sprint planning.

• Experience with Mendix, GraphQL, and API integration concepts.

• Familiarity with Dev

Ops pipelines, UAT environments, and deployment processes.

• Strong understanding of data structures and performance optimisation in digital platforms.
• Skilled in collaboration tools such as Microsoft Teams, Share

Point, and Viva

Engage.

• Ideally has 1 or two vibe coding projects to showcase.

• What moves you?*

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.