Project Management DirectorNew NYC / MKE / LA

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Project Management Director

NYC / MKE / LA

Zero Overview

Zero is a creative studio founded in NYC. Our intention is to create an environment where multidisciplinary teams can solve problems for progressive and contemporary brands. We aim to constantly re-evaluate what it’s like to work with a studio and provide a high degree of value and service to our clients and our team.

Our studio seeks an individual with a diverse background and the ability to succeed with a wide array of motivated and creative individuals. We believe that process is at the core of our success - and are continually seeking to evolve ours to get the most out of each engagement. The unique and complex problems that face our clients call for fresh and strategic thinkers.

Position Overview

The Director of Project Management is responsible for overseeing the health, quality, and execution of all client work across marketing, social, branding, and web. This role ensures that projects are not only delivered on time and on budget, but are aligned with broader business objectives and executed at the highest level.

This role is less about managing timelines and more about owning how the agency operates — ensuring that great work is delivered with clarity, rigor, and consistency at scale.

Operating as the internal counterpart to the Accounts team, this role is the connective tissue between strategy, creative, and delivery — owning how work gets done across the organization.

Your primary responsibility will be collaborating and leading our team(s) to create the best work possible in an enjoyable, engaging, and positive environment. Specifically, within our Project Management team, you’ll be responsible for directly managing & mentoring 2-4 individuals, as well as helping to set the right team structure and people on all accounts.

You will be directly managing and overseeing key projects and accounts including being a primary client contact, so expert organization, attention to detail, and communication skills are a must.

As a leader at the studio, our expectation is that you approach the day-to-day with a positive, and solutions-oriented mindset. We believe the traits of kindness, respect, and empathy are vital to the role and a high degree of emotional intelligence and strategic thinking will be keys to success.

When you submit your application responses, include a quick tidbit of the most memorable client situation where you were able to grow and/or extend the relationship.

Roles & Responsibilities

Business & Delivery Oversight

• Oversee all active projects and accounts from a business outcome perspective, ensuring work ladders up to client goals

• Maintain a clear view of project health across the portfolio (scope, timelines, budgets, risks)

• Identify and resolve delivery risks proactively

Process & Operational Excellence

• Own and continuously improve project management systems, workflows, and standards

• Ensure consistency and rigor in how work is scoped, planned, and executed

• Implement best-in-class processes that enable both efficiency and creative problem solving

• Act as a final layer of oversight on deliverables, ensuring work meets agency and client standards

• Maintain a high bar for detail, execution, and completeness across all outputs

• Ensure alignment between brief, execution, and final delivery

Cross-Functional Alignment

• Partner closely with Client Management, Creative, and Strategy leads

• Translate business and client needs into clear, actionable project plans

• Ensure seamless collaboration across teams

Resourcing & Forecasting

• Lead resource allocation and capacity planning across all projects

• Partner with leadership to forecast needs based on pipeline and growth

• Ensure teams are staffed effectively to balance quality, utilization, and velocity

Team Management & Leadership

• Guide small-to-medium, multi-disciplinary teams toward the common goal of executing on-brief creative projects.

• Excellent time management, resource management, and planning skills

• Oversee & manage mid-level to junior team members

• Conduct regular 1:1 check-ins and individual reviews

• Provide mentorship and feedback throughout your work together

• Facilitate career growth via goal identification & tracking, measuring progress, and finding new opportunities that spur individual growth

Skills & Competencies

• Expert in project management and communication tools including Project Planning, Resourcing & Forecasts, Notion, Asana, Google Suite, and Slack

• Can clearly demonstrate your passion for the role and communication skills needed to be successful

• You have managed a broad portfolio of projects across an agency, house of brands, or similar

• You have managed a digital marketing team across multiple workstreams for at least 3 years

• You have 3+ years managing digital projects

• You have managed at least 3+ brand, packaging or print production project

• You have completed 3 production projects that included photography, video, illustration or similar

Experience

• 7+ years of Project Management experience within a creative industry

Reporting Structure

• This position reports to the Managing Director.

• The position will manage a small number of Direct Reports.

Compensation & Full Time Benefits

• Annual salary range between $110,000 - $140,000 based on experience

• Multiple medical plans with up to 80% of premiums covered by Zero

• Multiple dental plans fully covered by Zero

• Three weeks (15 days) vacation

• Seven days of paid sick time

• Twelve paid holidays

• Paid holiday break between Christmas and New Years

• Short Term Disability Insurance

• 401(k) with match after (3) months of full-time regular employment

• Charitable Match & Employee Milestone Programs

• Commuter Benefits

• Additional benefits are available with details provided upon request during the interview process

Closure Date

• This posting will be unpublished by Monday, June 1. Shortlisted applicants will be contacted on a rolling basis.

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