Customer Program Manager

Req ID: 135498
Remote Position: Hybrid
Region: Asia
Country: Malaysia
State/Province: Johor
City: Johor Bahru
Summary

We are seeking a results-driven Customer Program Manager to lead customer programs from initiation to fulfilment. This role serves as the key interface between customers and internal teams, ensuring smooth execution, strong relationships, and on-time delivery in a fast-paced semiconductor environment.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Act as the main point of contact for customers and build strong relationships

• Understand customer needs and drive program success

• Manage end-to-end programs to ensure timely delivery and commitment alignment including FG shipment, RMA handling and spot-buy activities.

• Collaborate with cross-functional teams to meet OTD, inventory management, operation revenue and quality targets

• Oversee daily operations and work closely with the production planner, including order fulfilment and shipments

• Analyse demand forecasts vs production capacity, identify risks, and resolve supply constraints.

• Strategically load all customer demands into system.

• Track milestones, resolve issues, and ensure on-time project completion

• Monitor on SCM performance and material readiness (CTB)

• Prepare quotation and ensure customer satisfied and accept the quote.

• Prepare reports and presentations for stakeholders

• Manage backlog priorities and adapt to changing customer needs

• Identify opportunities for improvement and business growth

Knowledge/Skills/Competencies

• Degree in Operation Management / Engineering / Planning related field

• Total 8 to 10 years of relevant experience with 5+ years in semiconductor

• Strong stakeholder management and problem-solving skills

• Ability to work under pressure in a fast-paced environment

• Excellent communication and presentation skills

• Proficiency in Excel, Power

Point, and reporting tools (macros preferred)

• Knowledge of SAP and MRP is advantageous

• PMP certification is a plus

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, Health

Tech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.