Program Manager (PAD Development & Support) - SM & AD Level (Hyderabad)

Job Description – Program Manager (PAD Development & Support) Location: Hyderabad (Work from Office) Role Summary We are looking for an experienced Program Manager to manage PAD development and operations support work. The role requires strong experience in handling operations support programs, client management, and performance governance through KPIs and processes. The candidate will act as a key liaison between clients, delivery teams, and internal stakeholders. Key Responsibilities Manage end-to-end PAD development and support programs Oversee operations support delivery, ensuring SLAs and quality targets are met Own and track KPIs, metrics, and performance dashboards Drive process adherence, improvements, and operational excellence Act as primary point of contact for client communication and governance Handle escalations, risks, and issue resolution proactively Coordinate with cross-functional teams for smooth delivery and transitions Support continuous improvement initiatives and efficiency optimization Required Skills & Experience Strong experience in operations support management Proven client management and stakeholder communication skills Solid understanding of KPIs, metrics, and operational processes Experience managing programs/projects with multiple workstreams Ability to work in a fast-paced, delivery-focused workplace Added Advantage (Good to Have) LS (Life Sciences) domain knowledge or Finance domain knowledge Qualifications Bachelor’s degree (Engineering, Management, or related field preferred) Program or Project Management experience is mandatory