Project Manager (Scrum Master)

Job Title: Scrum Master / Agile Delivery Lead

Experience: 6–10 Years

Responsibilities

• Facilitate Agile ceremonies including Daily Stand-ups, Sprint Planning, Reviews, and Retrospectives ensuring effective and time-boxed execution

• Partner with Product Owners to maintain a healthy, prioritized, and sprint-ready backlog

• Identify and remove impediments impacting team delivery and escalate when required

• Coach teams on Agile principles to drive self-organization and high performance

• Provide mentorship to team members and stakeholders to improve Agile adoption

• Act as an Agile advocate across the organization and promote best practices

• Design and manage Jira boards, workflows, and automation for efficient delivery

• Maintain Confluence documentation including knowledge base, team charters, and definitions

• Track and analyze metrics such as velocity, burn-down, and flow efficiency

• Generate weekly progress reports and manage monthly operational review decks

• Act as the first point of contact for support requests via Jira Service Management

• Perform ticket triage, prioritization, assignment, and escalation management

• Ensure SLA compliance and timely resolution of support tickets

Required Skills

• Strong expertise in Agile frameworks including Scrum, Kanban, and hybrid methodologies

• Advanced proficiency in Jira including board configuration, JQL, reporting, and Advanced Roadmaps

• Hands-on experience with Confluence for documentation and knowledge management

• Experience in Tier-1 technical support and ability to communicate with non-technical users

• Strong understanding of Agile metrics such as velocity, burn-down charts, and MTTR

• Excellent communication, stakeholder management, and conflict resolution skills

• Strong problem-solving, time management, and organizational abilities

• Experience working with collaboration tools such as Slack and Microsoft Teams

• Ability to manage multiple priorities in a fast-paced environment

Tools & Systems

• Jira Software (Cloud/Data Center)

• Jira Service Management (JSM)

• Confluence

• Slack and Microsoft Teams

Key Performance Indicators (KPIs)

• Sprint Velocity consistency across sprints

• SLA adherence and support ticket resolution rate

• Documentation health and regular updates in Confluence

• Mean Time to Resolve (MTTR) for support tickets