We are looking for an experienced Business Analyst Advanced to support a client-facing onboarding program in Boston, Massachusetts. This Long-term Contract position will focus on coordinating third-party onboarding activities, aligning business needs with operational readiness, and driving clear communication across internal teams and external partners. The role suits a senior specialist who can manage competing priorities, operate effectively in a change-driven environment, and provide confident updates to stakeholders throughout delivery.
Responsibilities:
- Lead third-party onboarding activities from initial assessment through implementation, testing, launch preparation, and post-go-live stabilization.
- Act as the primary contact for clients and external service partners, translating current operating models into practical future-state onboarding plans.
- Coordinate closely with product, operations, reference data, testing, and technology teams to define scope, dependencies, and delivery milestones.
- Oversee connectivity and messaging readiness, including certification planning, issue resolution, and management of non-standard requirements.
- Monitor testing progress, guide defect triage, and confirm that entry and exit criteria are met before each implementation stage.
- Produce dashboards, status reporting, and metrics that highlight delivery progress, quality indicators, risks, and key decisions.
- Identify process gaps and strengthen controls to improve onboarding quality, transparency, and execution consistency.
- Provide day-to-day direction to offshore support resources, promoting strong service levels, accountability, and collaboration across locations.