Senior Business Analyst (Operations Transformation & Efficiency, Buying office)

About the Role:

METRO Sourcing International is redesigning how decisions, processes and workflows operate across the value chain. We are looking for a high-calibre transformation professional who can independently frame complex business problems, redesign operational workflows and drive structural change across functions.

This is not a traditional IT Business Analyst role focussed primarily on requirements gathering or system implementation coordination. We are looking for someone who can think strategically, challenge assumptions, simplify complexity and shape how the organisation works in the future.

You will work on high-impact transformation initiatives involving process redesign, decision-making workflows, operating model evolution and cross-functional orchestration. The role requires strong business judgement, systems thinking and the ability to operate effectively in ambiguous environments where problems are not clearly defined upfront.

Why This Role Matters:

This role will help shape how METRO Sourcing International operates in the future — how decisions are made, how teams coordinate, and how workflows are designed across the organisation.

You will work on high-visibility transformation initiatives with significant ownership and the opportunity to influence structural business change at scale.

This is a role for someone who enjoys solving difficult operational problems, designing better ways of working and driving meaningful organisational impact.

What You’ll Do:

Business Problem Framing & Transformation Design

• Analyse complex operational challenges, process inefficiencies and cross-functional friction points

• Structure ambiguous situations into clear problem statements, priorities and actionable pathways

• Redesign end-to-end business processes and future-state workflows across functions

• Develop scalable operating approaches that improve coordination, transparency and decision quality

• Challenge existing assumptions, ways of working and organisational inefficiencies

Cross-Functional Alignment & Decision Facilitation

• Facilitate discussions across business functions to align priorities, decisions and execution approaches

• Lead workshops and working sessions to build shared understanding and drive progress

• Identify trade-offs, dependencies and organisational impacts across initiatives

• Translate complexity into structured narratives and recommendations for leadership teams

• Influence stakeholders across functions without relying on formal authority

Workflow & Digital Enablement

• Work closely with Digital and functional teams to improve workflow effectiveness, process integration and operational visibility

• Support the design of scalable digital workflows and decision-support capabilities

• Identify opportunities to simplify coordination, reduce manual dependency and improve operational flow

• Ensure business requirements and operational intent are clearly translated into workable solutions

Change & Operational Adoption

• Support teams through process and workflow changes

• Drive adoption of new ways of working and decision routines

• Build trusted relationships across functions and act as a strategic partner throughout transformation initiatives

• Help create a culture of ownership, clarity and operational agility

What We’re Looking For:

Experience & Background

• 8+ years of experience in business transformation, process redesign, operational excellence, operating model improvement, strategic process management or related areas

• Proven track record leading or shaping cross-functional business change initiatives

• Experience redesigning future-state processes and improving how organisations operate at scale

• Strong exposure to complex operational environments involving multiple stakeholders, functions or markets

• Experience working alongside Digital or Technology teams to enable business transformation initiatives

• Background in retail, sourcing, supply chain, operations or transformation-driven environments is advantageous

Thinking & Problem-Solving Capability

• Strong logical reasoning and structured thinking

• Able to quickly understand unfamiliar business domains, workflows and organisational dynamics

• Strong systems thinking — able to connect processes, behaviours, decisions and business outcomes

• Comfortable operating in ambiguity without waiting for detailed direction

• Able to simplify complexity and articulate clear recommendations with confidence

• Willing to challenge assumptions constructively and push discussions beyond surface-level analysis

Ways of Working

• Operates with high ownership, autonomy and accountability

• Strong facilitator and communicator across different stakeholder groups

• Able to balance strategic thinking with practical execution

• Comfortable working in evolving environments where solutions must be created rather than followed

• Naturally curious, proactive and improvement-oriented

You can enjoy:

• 18 days annual leave

• 5-day work week, 13th month salary & performance bonus

• Flexi Office Space with flexible working hours and home office option

• Diverse and Inclusive work environment

• Professional training and career advancement opportunities

• Training Sponsorship for personal professional development

Join us and apply now!

Please send your full resume with available date, present and expected salary to us.

Resume and personal data collected will be kept strictly confidential and used for recruitment purpose

Company Description

METRO Sourcing International Limited is the Strategic Buying Organization of METRO who is a leading international food wholesaler which specialises in serving the needs of hotels, restaurants, and caterers (Ho

ReCa) as well as independent merchants (Traders). METRO operates in over 30 countries & employs more than 84,000 people worldwide. In the 2024/25 financial year, METRO generated sales of €32.4 billion.

As a professional sourcing organization starting in HK from 1976, we provide global sourcing and supply chain solutions of non-food and food to METRO Wholesale as well as third party customers outside METRO. We have offices in Hong Kong, Shanghai, Istanbul, Duesseldorf & Ho

Chi

Minh City.