UI/UX Designer – Systems Modernization

Job Summary

The DC Department of Human Services is seeking a Senior UI/UX Designer with extensive experience supporting systems modernization initiatives. The selected candidate will be responsible for planning, coordinating, and developing wireframes, GUI prototypes, and component-level designs for modernized human services applications.

This role requires a strong background in web and mobile UI/UX design, creative direction, brand strategy, technical documentation, and cross-functional collaboration with development, QA, UAT, business, and project teams.

Key Responsibilities

• Serve as the lead UI/UX Designer for a systems modernization project.

• Plan, coordinate, and develop wireframes, GUI prototypes, user flows, mockups, and component-level designs.

• Develop technical application designs that improve usability and support end users.

• Create and maintain documented standards and procedures for design, development, installation, modification, and documentation.

• Support DIMS and blended funded applications through user-centered design practices.

• Lead Lean and Agile collaboration with engineering, UAT, QA, business analysts, project managers, and other stakeholders.

• Support rapid prototyping, usability testing, and iterative design improvements.

• Translate technical and functional requirements into intuitive user interface designs.

• Prepare complex technical documentation, design specifications, and supporting materials.

Required Qualifications

• Bachelor’s degree in Information Technology, Design, Human-Computer Interaction, or a related field, or equivalent experience.

• 11+ years of experience conveying technical and functional concepts for a specific technical specialty.

• 11+ years of experience preparing complex technical documentation.

• 11+ years of experience in creative direction and design.

• 11+ years of experience in brand strategy and storytelling.

• 11+ years of experience in web and mobile UI/UX design.

• 11+ years of experience with motion graphics and animation.

• 11+ years of experience with video production and editing.

• 11+ years of experience with copywriting and scriptwriting.

Highly Desired Qualifications

• 3+ years of UI/UX experience supporting human services applications.

• Experience working with government or public-sector systems modernization projects.

• Experience collaborating with .NET Developers, Business Analysts, Project Managers, QA, and UAT teams.

• Strong understanding of Agile, Lean, and rapid prototyping methodologies.

Ideal Candidate

• The ideal candidate is a senior-level UI/UX professional who can combine strong visual design skills with technical application design, documentation, and stakeholder collaboration. This person should be comfortable working in a hybrid government project environment and able to support both strategic design direction and hands-on execution.