UX​/Operator Journey Designer Lead

Position: UX / Operator Journey Designer Lead

We’re seeking a UX / Operator Journey Designer Lead to define and shape the end-to-end experience across a large-scale digital platform. This role focuses on creating seamless, intuitive, and consistent journeys for operators, developers, and administrators across complex, multi-vendor systems.
What You’ll Do

You will lead the design of user journeys that simplify complexity and drive adoption across platform services:

• Own end-to-end operator, admin, and developer journeys across platform services

• Create journey maps, personas, and service blueprints for key workflows

• Define UX standards and contribute to a unified design system across vendors

• Design information architecture for service catalogs, onboarding, and self-service portals

• Shape UX for operational workflows (incident management, SLO dashboards, approvals, runbooks)

• Design intuitive Cognitive AI experiences (chat interfaces, RAG UX, tool discovery, feedback loops)

• Conduct usability testing and translate insights into UX improvements

• Define UX acceptance criteria and ensure consistency and accessibility across deliveries

• Collaborate with analytics teams to measure and optimize user journeys

• Produce wireframes, prototypes, UX specs, and multilingual content guidelines
  What You Bring

• 7+ years of experience in UX or service design for enterprise platforms

• Strong experience designing complex workflows (operations consoles, developer portals, dashboards)

• Proven ability to create and scale design systems across multiple teams or vendors

• Strong understanding of usability testing and data-driven UX optimization

• Experience working with engineering and architecture teams in agile environments

• Knowledge of accessibility standards (WCAG) and multilingual UX (Arabic/English preferred)

Post Hog | UX analytics & funnel analysis tools

Jira | Confluence | Storybook / component libraries
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