Web Content Designer 8

Role: Web Content Designer

Location: Remote

Duration: 1+ Years

Mode: Contract

Responsibilities
Conduct reviews and implement improvements to digital products, services, and processes to ensure the State is meeting the highest standards ofaccessibility compliance
Develop and lead a practice of inclusionary methodologies and integrate these enterprise standards across State teams
Assist the development of new State accessibility policies, aligning with regulatory requirements and the experiential needs of external users

This role will drive the State's initiatives for accessibility optimization. To better understand the needs, we broke down the main responsibilities into seven main areas.

Assessment
Audit current State systems, internal processes, and customer-facing assets to find accessibility issues, and create prioritization models and project plans for addressing
Clearly summarize accessibility findings and provide recommendations for remediation, including code-level recommendations and solutions
Evaluate new vendor products for compliance with accessibility standards, and help improve the State procurement process for technology and digital services
Utilize and interpret multiple sources of research data to make credible recommendations for accessibility improvements

Documentation
Document current levels of State compliance, rank the compliance level against standardized benchmarks, and create reports that identify State gaps and violations by platform, service, process, asset type, and customer journey touchpoints
Align with leadership and State accessibility advocates to help define and maintain the roadmap, vision, and strategy for enterprise digital accessibility

Strategy & Development
Serve as the product owner of accessibility strategies, enterprise standards, and procedures for meeting inclusionary compliance standards
Support accessibility initiatives that foster environments where everyone can thrive, including employees along the full range of neurodiversity
Collaborate with internal and external partners to identify needs and incorporate best practice policies for accessibility
Work with Legal and Legislative teams to align accessibility guidance with State regulatory policies
Assist project teams with management activities related to accessibility requirements (i. e, tracking deliverables and tasks, documentation, asset/artifact management, etc. )
Develop a process for identifying business need around translated assets, help stakeholders engage with translation efforts and provide guidance for asset governance
Provide compliance guidance for the creation of visual media assets, and assist in the creation of these assets as assigned

Test/QA
Conduct and execute routine usability and accessibility checks for state websites and online assets
Integrate testing policies for meeting State accessibility standards on all product and service development, including development from external vendors

Communication
Serve as an effective spokesperson and advocate for digital accessibility
Work with CTDS leadership to broadly champion digital accessibility
Conduct regular outreach as well as ad-hoc communications support for state teams around accessibility practices
Provide success metrics and KPI reporting to stakeholders and identify areas of improvement and challenges from optimization efforts
Keep leadership apprised of progress, challenges, and outcomes related to the efforts of State accessibility initiatives
Establish and maintain effective relationships across IT teams, business teams, legal teams, legislators, and vendors

Training
Conduct accessibility trainings addressing various stakeholder needs, develop training materials for teams, and serve as an accessibility asset point of contact
Shape enterprise accessibility guidance with cross-functional teams and promote its importance through leadership, coaching, and communities of practice
Develop and implement ongoing accessibility program activities and share-outs for business stakeholders and vendors to support the State's evangelization of inclusionary design

Maintaining
Provide enterprise governance of accessibility requirements, along with consistent oversight, accountability, and tactical support to keep the State in regulatory compliance with all applicable federal, state, and local laws
Establish relationships between State and external customers to ensure accessibility needs are consistently surfaced and that State options are continually improved upon based on advances in technology
Contribute content on accessibility standards for current State guidebooks on Design, Research, Content, Development, Data, and Technology to consistently improve enterprise standards
Stay on top of the latest advances in WCAG, ADA, and Section 508 regulations and best practices, and create plans/processes for efficient optimization of State accessibility standards

Knowledge, Skills, and Ability
5+ years of experience assessing and improving digital materials and services (websites, digital interfaces, online transaction flows, PDFs, etc. ) to comply with regulatory accessibility standards (WCAG, ADA, Section 508) - specifically WCAG 2. 1 AA
5+ years of experience conducting QA activities on systems and products: analyzing needs, testing process flows, planning service improvements, assessing test data, and implementing accessibility solutions
2+ years of product or project owner experience, working collaboratively with teams to improve products and services using digital accessibility technologies, policies, and best practices
2+ years of experience with language translation efforts, including the oversight and maintenance of accessibility standards around t.