Content Design Vice President

Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.

As a Vice President of Content Design in Consumer Bank Account Opening, part of the Becoming a Customer team, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content. Lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams. Leverage your expertise in content design and content architecture and provide guidance and direction in the narrative structure of products and services. Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience. Champion inclusive design and customer experience and contribute, to the success of JPMorgan Chase's user experience design efforts.

Job responsibilities

• Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals

• Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable

• Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts

• Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services

• Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey

• Author, iterate, and govern product content by applying approved terminology, formatting, accessibility standards, and shared component guidelines to ensure consistency, clarity, and brand alignment across the experience

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms

• Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites

• Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices

• Extensive experience facilitating workshops for product and experience design, creating compelling content journeys

• Advanced technical literacy and deep understanding of content platforms and their impact on user experience

• Proficient technical literacy in content platforms and understanding their impact on user experience

• Adaptive learner in new financial services products and offerings

• Comfort with the organizational navigation required for content compliance, including legal and accessibility reviews

• Experience working on internal tools and customer facing products

Preferred qualifications, capabilities, and skills

• Knowledge or experience shaping customer-facing AI experiences

• Marketing content design experience