CLIENT RELATIONSHIP MANAGER (CRM)

Job Description:Job Title : CLIENT RELATIONSHIP MANAGER (CRM)Location: Mumbai

Experience 3-5 years (preferably in IT sector)Notice Period: Immediate joiner

Skills Required: Client Relationship Management, Project Management, Contract Management, Negotiation, Billing & Invoicing, Analytical and Problem-Solving, , Collaboration Platforms

We are looking for an experienced Client Relationship Manager to join our team in [Mumbai,Pune or Bangalore]. The successful candidate will be responsible for building and maintainingstrong relationships with clients, ensuring their satisfaction with our services, and identifyingopportunities for growth and expansion preferably having recruitment background in IT sector

Responsibilities:? Having good knowledge of client hunting and business farming by building strong relationshipswith the client, ensuring their satisfaction with our services and identifying opportunities forgrowth and expansion.? Develop a deep understanding of clients business needs and goals, and tailor our servicesto meet those needs.? Work closely with the Sales and Delivery teams to ensure timely and effective deliveryof services.? Serve as the primary point of contact for clients, managing communication and ensuring that allinquiries and requests are addressed in a timely and professional manner.? Develop and implement strategies to maximize customer retention and revenue growth.? Develop a thorough understanding of our clients businesses and their recruitment requirements.Develop and maintain a strong network of candidates, using various recruitment channels tosource top talent.? Coordinate with the internal recruitment team to ensure that all client requirements are met in atimely and efficient manner.

Requirements:

? 3-5 years of experience in client relationship management in the IT industry.? Strong communication and interpersonal skills, with the ability to build and maintain strongrelationships with clients and internal stakeholders.? Excellent organizational and project management skills, with the ability to manage multipleclients and projects simultaneously? Strong analytical and problem-solving skills, with the ability to identify and resolve complexissues.? Experience in contract management, negotiation, and billing/invoicing.? Knowledge of the software development lifecycle and Agile methodologies.? Bachelors degree in Business Administration, Marketing, or a related field. An MBA orother advanced degree is preferred.If you have the relevant experience and skills and are passionate about clientrelationship management in the IT industry, we encourage you to apply for this excitingopportunity. Show more Show less