IT support - Team leader

We're looking for an experienced IT support professional ready to step into a leadership role — someone equally comfortable solving technical problems and coaching a team.

What you'll doLead and coach a team of L1/L2 helpdesk techniciansManage ticket queues, priorities, and schedulingOwn SLA compliance and key support KPIs (resolution rate, CSAT, response time)Act as escalation point for complex incidentsReport on team performance and drive continuous improvementRun regular 1:1s, evaluations, and development plansWhat we're looking for3–5 years in IT helpdesk/support, with team lead or coordination experienceSolid knowledge of Windows, M365, Active Directory, and an ITSM tool (ServiceNow, Jira, TOPdesk…)ITIL foundation (certification is a plus)Strong communication skills and a service-first mindsetMandatory languages: FR + NL + EN