IT Support Executive

Esker is a worldwide leader in AI-driven process automation software, helping financial and customer service departments digitally transform their source-to-pay (S2P) and order-to-cash (O2C) cycle. Companies use our cloud-based solutions to drive greater efficiency, accuracy, visibility and cost savings throughout their S2P and O2C processes.

Job Title: IT Support ExecutiveLocation: Kuala Lumpur, MalaysiaEmployment Type: Full timeAbout The RoleWe are looking for a proactive and detail-oriented IT Support Executive to manage and support our internal IT systems and network infrastructure. You will play a key role in ensuring system reliability, supporting end users, maintaining IT assets, and upholding security standards across the organization.

Key ResponsibilitiesHelp Desk & User SupportProvide first-level technical support for hardware, software, and network issues.

Diagnose and resolve user-reported problems in a timely manner.

Escalate complex issues to the Systems & Networks Manager when required.

Communicate effectively with users on issue status and resolution timelines.

User Access ManagementCreate, update, and deactivate user accounts in accordance with security policies.

Assign and manage access rights based on roles and responsibilities.

Perform regular audits of user access and permissions.

Hardware & IT Asset ManagementInstall, configure, and maintain desktops, laptops, printers, and servers.

Troubleshoot hardware issues and coordinate repairs or replacements.

Maintain IT inventory and ensure proper allocation of equipment.

Manage consumables such as printer toner and accessories.

Systems & Network SupportAssist in maintaining IT infrastructure, including servers and network systems.

Perform system updates, patches, and preventive maintenance.

Monitor systems and respond to incidents promptly.

Support corporate email systems and endpoint configurations.

Liaise with external vendors for support and maintenance.

Security & ComplianceDeploy and manage antivirus and endpoint protection solutions.

Ensure compliance with IT security policies and procedures.

Monitor system usage and software installations for security risks.

Telephony (VoIP)Configure and maintain VoIP systems.

Support users with telephony-related issues.

Prepare user guides and technical documentation.

Administrative ResponsibilitiesManage procurement of IT equipment, software, and services.

Track and maintain IT inventory and asset records.

Coordinate maintenance contracts and renewals.

Ensure high service standards across all departments.

Requirements & QualificationsDiploma or Bachelor’s Degree in Information Technology, Computer Science, or a related field.1–3 years of experience in IT support, systems administration, or a similar role.

Basic knowledge of networking concepts (LAN/WAN, TCP/IP, DNS, DHCP).

Familiarity with Windows operating systems and common business applications.

Experience with user account management (e.g., Active Directory or similar tools).

Understanding of IT security best practices and antivirus systems.

Exposure to VoIP systems is an advantage.

Strong problem-solving and troubleshooting skills.

Good communication and interpersonal skills.

Ability to work independently and as part of a team.

Proficient in English and Malay; additional languages such as Mandarin and French are an advantage.

Nice to HaveCertifications such as CompTIA A+, Network+, or Microsoft certifications.

Experience working with IT ticketing/help desk systems.

Knowledge of cloud platforms (e.g., Microsoft 365, Google Workspace).

What We OfferCompetitive salary and benefits packageOpportunities for learning from Corporate Team in FranceCollaborative and supportive work environment