Head Butler

Company Description"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionHas full awareness, manages and supervises all tasks of his/her staff.

Directs the work assignment of supervisory and non-supervisory personnelMonitors butlers to ensure residents receive prompt and courteous serviceInforms other operating departments of matters concerning to Butlers operations, which concern notably the Front Office, to ensure VIP status and other such information, Housekeeping, to ensure all residents receive consistent service from all staff, in addition to communicating with Engineering, Laundry, Sales, Food & Beverage, Reservations etcSchedules and performs routine inspections by self or in coordination with the supervisors, of all butler areas including occupied and non-occupied roomsInspects resident rooms and pantries on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlesslyAppraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessaryEnsures that consumption of resident supplies is under controlAssists in monitoring and controlling relevant procedures including lost and found, key control, security and emergency procedures, health and safety for employees and residentsPerforms related duties and special projects assignedIs fully aware of Fairmont StandardsPerforms related duties and special projects assignedEnsure that Butlers deliver the Fairmont Amman touch by exceeding residents’ expectations and providing proactive, personalized serviceEnsure that up selling is optimized and hotel products and facilities are utilized to the utmost by all residentsEnsures that butlers receive appreciation for their efforts in the form of regular feedback and recognitionEnsures that the team consistently upholds the core values and brand standards of Fairmont Amman.

Ensure that repeat residents are met and greeted on a daily basis and profiles are updatedEnsures that long staying residents/ special attention residents/ occasion celebrating residents are given greater importance and are taken care of exclusivelyEnsures all communication is carried clearly between the team and the Director of roomsEnsures that the Director of rooms is fully aware of the tasks and assignments of every individual within the departmentConducts regular trainings and role plays to ensure all trainings are understood by the teamQualificationsPERSONAL ATTRIBUTESGood organizational skillsGood level of engagement with residentsAbility to manage a multi-cultural workforceExcellent leadership & communication skillsDisplay high levels of integrity, dedication and support for continuous improvementFlexible management style to meet the challenges of a changing work environmentGood knowledge of the entire Butler Service OperationsMust be a self-starter, coach & mentor who can motivate the Team to perform their bestKnowledge of Opera Property Management System preferredAbility to ensure security and confidentiality of guest and hotel informationAbility to work with constant interruptions with a high degree of professionalismAbility to prioritize and organize work assignments; delegate worAdditional InformationYour Team And Working EnvironmentIn 1-2 sentences, introduce the team, property or office environment in a way that reflects the cultureNote: Customization may be included for any specific local or legislative requirements, such as work permitsOur Commitment To Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.