Analyst - Desktop Support - Level 1

We are global private markets specialists delivering tailored investment solutions, advisory services, and impactful, data driven insights to the world’s investors. Leveraging the power of our platform and our peerless intelligence across sectors, strategies, and geographies, we help identify the advantages and the answers our clients need to succeed.Position Overview:

Information Technology at Stepstone works internally to provide infrastructure for automation. IT implements the governance for the use of network and operating systems, and it assists the operational units by providing them the functionality they need. IT also provides Desktop Support to Stepstone’s users. Desktop Support provides centralized information and support management service to handle technology queries.

The Desktop Support Analyst Level 1 will work with the IT team in our New York office to provide local and remote support for the 1,000+ users of StepStone’s global offices. The role will interact with all levels of the organization to ensure customer satisfaction. The Desktop Support Analyst Level 1 is the first line of support and responsible for providing assistance for all systems and processes covering the elements of end user computing within the global business. In addition to end-user support this role will have the opportunity to participate in larger firm projects. We are seeking a highly organized and motivated professional who is eager to grow, learn, and gain new skills.

Essential Job Functions

Act as initial contact for technical support requests by phone, email, and in person

Perform triage, resolve incidents and respond to queries on PC's, laptops, printers, mobile devices, and email and business applications

Contribute technical content and solutions, and maintain departmental procedures in the Knowledge Base

Assign incidents to second line support teams when required.

Install, maintain, and support user hardware, software, networks and printers

Resolve technical issues, identify and document persistent problems

Ensure a positive user experience through timely and professional service

Qualifications

Act as initial contact for technical support requests by phone, email, and in person

Perform triage, resolve incidents and respond to queries on PC's, laptops, printers, mobile devices, and email and business applications

Contribute technical content and solutions, and maintain departmental procedures in the Knowledge Base

Assign incidents to second line support teams when required.

Install, maintain, and support user hardware, software, networks and printers

Resolve technical issues, identify and document persistent problems

Ensure a positive user experience through timely and professional service

Required Knowledge, Skills, and Abilities

Strong knowledge of Windows 10 and Office 365

Working knowledge of Active Directory, Exchange, Windows Server and Intune

PC hardware and software support

Ticketing and incident documentation

Mobile Device Support (iOS, Android)

Strong customer service and communication skills

Solution Driven. You believe there is a way to solve any challenge

Ability to communicate technical details to non-technical users

Ability to prioritize workload effectively

Able to work independently with minimal supervision

Good troubleshooting skills and willingness to seek out existing issues

Interest in Information Technology with a desire to grow and learn

Salary Range: $55,000 - $62,500

The salary range is an estimate of pay for this position. Actual pay may vary depending on job-related factors that can include location, education, skill, and experience. The salary range does not include any benefits or other forms of possible compensation that may be available to employees.

At StepStone, we believe that our people are our most important asset and crucial to our success. We are an Equal Opportunity Employer that strives to create an environment that empowers our employees and allows them to be heard, regardless of title or tenure. Our organizational community features multiple Employment Resource Groups as well as mentorship programs to enhance the employee experience for all.

As an Equal Opportunity Employer, StepStone does not discriminate on the basis of race, creed, color, religion, sex, national origin, citizenship status, age, disability, marital status, sexual orientation, gender identity, gender expression, genetic information or any other characteristic protected by law.

Developing People at StepStone