IT Desktop Support Specialist 💰 Salary: $58,240 - 58,240 per year
At gategroup we are looking for a Support engineer!
🛠️ Our tech stack
Active Directory, Hardware, Support, ITIL, ITSM, Microsoft 365, Mobile, Network, ServiceNow, VPN, Windows, Office 365
📝 Rquirements
- Completed vocational training as an IT specialist or equivalent technical qualification in Information Technology.
- Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation are preferred.
- 1-3 years of relevant experience in IT support, service desk, or technical support settings.
- Experience providing first and second line support for hardware, software, and end-user devices.
- Familiarity with IT Service Management (ITSM) systems and basic ITIL principles.
- Exposure to supporting users in an international or multi-site context is beneficial.
- Strong knowledge of Windows operating systems, Microsoft 365, and common business applications.
- Basic understanding of Active Directory, network connectivity, and VPN technologies.
- Experience supporting laptops, desktops, printers, and mobile devices.
- Familiarity with remote support tools and ticketing systems (e.g., ServiceNow).
- Excellent troubleshooting and problem-solving skills with a customer-centric approach.
- Proficient in English (both written and verbal) and knowledge of local language is preferred.
👩💻👨💻 Your responsibilities are
- Provide deskside and remote technical assistance to business users to ensure stable IT operations.
- Troubleshoot and resolve incidents escalated via the Global Service Desk.
- Record and monitor all activities in the IT Service Management (ITSM) tool.
- Effectively prioritize tasks while keeping users updated on the progress.
- Escalate complex issues to senior IT teams or external vendors as necessary.
- Assist in managing IT hardware assets according to lifecycle management protocols.
- Support the installation, configuration, and relocation of desktops, laptops, and peripherals.
- Maintain accurate asset records and provide reports on equipment status and availability.
- Ensure safe handling and disposal of IT hardware in accordance with company procedures.
- Encourage the use of standard, approved IT equipment and configurations.
- Participate in team meetings and knowledge-sharing initiatives to foster teamwork.
- Travel to nearby gategroup offices as needed to provide on-site assistance.
- Ensure collaborations with IT colleagues and end users remain strong.
- Engage in additional IT support tasks as reasonably assigned.
View this job and over 500 other transparent jobs with salaries (💰💰💰) & tech stacks (🛠️) on DevITJobs
Category: Support Developer / Engineer
Location address: Osborne Terrace 381, Newark, United States
Salary: $58,240 - 58,240 per year
Benefits & perks that we offer
gategroup - More about us and the role
At gategroup, we seek enthusiastic individuals eager to enhance everyones travel experiences. As an IT Deskside Support Analyst, youll play a vital role in delivering first and second line technical support across our local sites. We offer competitive pay at $28 per hour along with comprehensive benefits including paid time off, 401k with company match, medical and dental plans, life insurance, and employee assistance programs. Based primarily at EWR2, you may need to travel to JFK, LGA, and EWR1 on a rotating schedule. Join us in creating memorable journeys and culinary experiences!
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