Job Title: Client Services Manager
The Client Services Manager is responsible for overseeing overall operations and leading a team to ensure excellent service delivery to clients. This role involves developing and executing dining solutions and other services that meet client needs and preferences. The Client Services Manager leads various services including food provision, maintenance assistance, cleaning, and more. The role ensures operational efficiency, customer satisfaction, and safety while maintaining financial performance.
Benefits
- Medical, Dental, and Vision Coverage
- Work/Life resources
- Retirement savings plans like 401(k)
- Paid time off including parental leave and disability coverage
Job Responsibilities
Leadership
- Lead, mentor, and develop teams to maximize their contributions, including recruiting, assessing, training, coaching, and managing performance.
- Ensure services align with Aramark's Executional Framework.
- Coach employees to create shared understanding of goals and execution methods.
- Reward and recognize employees for performance.
- Ensure safety and sanitation standards are adhered to in all operations.
Client Relationship
- Identify and respond to client needs, ensuring effective communication of operational progress.
Financial Performance
- Adopt Aramark's processes and systems.
- Build revenue and manage the budget, including controlling costs related to food, beverage, and labor.
- Maintain and complete P&L statements.
- Achieve food and labor targets while managing resources to ensure quality and cost control within budget guidelines.
Productivity
- Implement and maintain Aramark’s labor and food initiatives.
- Create value through efficient operations, cost controls, and profit management.
- Ensure full compliance with Operational Excellence fundamentals, including food and labor.
- Oversee operations related to production, distribution, and food service.
Compliance
- Maintain a safe and healthy environment for clients, customers, and employees.
- Ensure compliance with applicable policies, rules, and regulations, including safety, health, and wage laws.
Key Responsibilities
- Establish and maintain systems and procedures for food ordering, receiving, storing, preparing, and serving, as well as menu planning and development.
- Develop operational forecasts and explain variances.
- Ensure adherence to sanitation and safety standards.
- Coordinate and supervise unit personnel in production, merchandising, quality, cost control, labor management, and training.
- Recruit, hire, develop, and retain front-line team members.
- Conduct periodic inventory and maintain records in compliance with Aramark and regulatory standards.
- Interact with client management and maintain effective relationships.
- Participate in sales processes and contract negotiations.
Qualifications
- Education: Bachelor’s degree required.
- Experience:
- Prior K-12/Student Nutrition experience preferred in food service.
- Strong focus on client and customer service, entrepreneurship, and business growth.
- Proven experience leading through other managers.
- Bilingual (Spanish) preferred.
- Experience in financial controls, budget management, and product sales strategies.
- Experience in the service industry, contract services, or hospitality environment is essential.
Q) What types of jobs does Aramark offer?
A) Aramark offers a wide range of job opportunities in food services, facilities management, hospitality, and more. Positions vary from entry-level roles to managerial positions, catering to both full-time and part-time applicants.
Q)How can I apply for a job at Aramark?
A)You can apply for a job at Aramark through our online career portal. Simply search for available positions, create an account, and submit your application and resume directly through our website.
Q)Does Aramark offer benefits to its employees?
A)Yes, Aramark provides a comprehensive benefits package, including health insurance, retirement plans, paid time off, and employee discounts. Specific benefits vary by location and role.
Q)What is the work environment like at Aramark?
A)Aramark values a diverse and inclusive work environment. Employees are encouraged to collaborate and contribute to our mission of delivering exceptional service. The work environment may vary by location, but we foster a positive, team-oriented atmosphere focused on growth and development.
