Client Services Manager

This position requires a highly responsible and efficient individual who will be in charge of providing assistance to the Clinical Director with administrative support as needed.

This position requires a highly responsible and efficient individual who will be in charge of providing assistance to the Clinical Director with administrative support as needed.

Qualifications

• Bachelor's Degree Required
• The Administrative Assistant shall have knowledge and be able to operate all computer programs related to FSFN, DCF and SAMH (Preferred)
• Proficient in Microsoft Excel, Word, and Outlook programs (Preferred).

Hourly Rate Range

$20 - $22 per hour.

Skills

• Must be proficient in Microsoft Excel, Word and Outlook.
• Must have good listening, communication and writing skills.
• Must be willing to learn.
• Must be willing and able to work well with others and cooperate in the sharing of resources and information in order to obtain the final work product.
• Must be able to work overtime as needed

Specific Areas of Responsibility

1. Develop effective communication platforms for referrals.

2. Obtain, when necessary, Medicaid numbers for clients.

3. Organize all files in the office file room; maintain hard files of medical records.

4. Conduct training/workshops and presentations for Referrals’ Department; Train new Referrals’ P and C Specialists.

5. Actively recruit, screen, and interview new providers.

6. Review requests from new providers, obtain information and schedule meetings with CEO, Clinical Director, and Client Services Manager to discuss FRC’s expectations.

7. Assist Clinical Director with Lead Agency requirements.

8. Troubleshoot concerns with referrals from Full Case Manager, Full Case Manager Supervisors, senior management, and Citrus.

9. Assist Clinical Director in providing functional supervision to Referrals P and C.

10. Responsible to complete Referrals’ P and C responsibilities while assigned employees are on leave.

11. Transmit monthly SAMHSA Report to Citrus and track SAMH authorizations.

12. Receive MDPS referrals and distribute to clinicians.

13. Create, maintain, and revise, as needed, all forms for Clinical Department (non-clinical forms).

14. Assist in creating Clinical Department policies/procedures and guidelines.

15. Create and maintain training manual for Referrals.

16. Provide support to case management and therapists with any clinical information/documentation requested.

17. Comply with all requirements of safety officer, including attendance of meetings.

18. Respond to emails and phone calls on a daily basis and in a timely manner.

19. Participate in the Quality Assurance/Quality Improvement programs of the agency.

20. Contribute to the understanding and acceptance of cultural diversity within the agency and the community.

21. Comply with all relevant HIPAA and Joint Commission standards and regulations.

22. Utilize the agency’s resources in a fiscally conservative manner.

23. Represents FRC to the community in an informed manner, in community meetings or inter-agency meetings, as may be requested by the Clinical Director or the Executive Director.

24. Perform other duties as assigned by Supervisor and CEO.

Benefits

• Health Insurance (Fully-Funded Employer Plan)
• Dental Insurance (Fully-Funded Employer Plan)
• Vision Insurance (Fully-Funded Employer Plan)
• 13 Paid Holidays!
• Retirement Savings Plan
• Paid Time Off
• Family Medical Leave
• Short Term and Long Term Disability
• Life and AD&D Insurance (Employer Paid to all full-time employees)
• Employee Assistance Program
• Supplemental Insurance
• You may qualify for public service Loan Forgiveness
• Opportunities for career growth and professional development!

Family Resource Center of South Florida, Inc., is an Equal Opportunity Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic or status.