Associate Director AD of Enrollment

Associate Director Of Enrollment, Care Management

At Essen Health Care, we care for that! We are the largest privately held multispecialty medical group in the Bronx, providing high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women's health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program.

Essen Health Care is the place where care comes together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!

Job Summary

The Associate Director of Enrollment, Care Management will lead and oversee all enrollment operations for Essen Health Care's Care Management and Health Home programs. This role is responsible for managing enrollment strategy, ensuring regulatory compliance, optimizing workflows, and supporting growth initiatives across partner organizations.

The ideal candidate is a results-driven operational leader with deep knowledge of NYS Health Home enrollment requirements and the ability to scale enrollment processes while maintaining accuracy, compliance, and high service standards.

Responsibilities

• Enrollment Operations & Strategy

Oversee all enrollment and eligibility processes for Care Management and Health Home programs

Develop and implement enrollment strategies to support growth targets and program expansion

Ensure accurate and timely member enrollment in compliance with NYS DOH and Medicaid Managed Care requirements

Manage enrollment forecasting and volume planning

Compliance & Quality Assurance

Ensure enrollment processes meet regulatory and documentation standards

Conduct regular audits of enrollment files and workflows

Partner with Compliance and Quality teams to address gaps and corrective actions

Maintain audit readiness for regulatory reviews

Team Leadership & Development

Build, manage, and mentor enrollment teams

Develop standardized training programs and operational procedures

Foster a culture of accountability, accuracy, and continuous improvement

Cross-Functional Collaboration

Partner with Care Management Operations, Compliance, IT, Billing, and Clinical teams

Support onboarding of new Care Management partners and programs

Collaborate with Growth & Strategy teams to align enrollment efforts with expansion initiatives

Process Improvement & Systems Optimization

Design scalable enrollment workflows and best practices

Leverage data and metrics to improve turnaround times and member experience

Partner with IT to optimize enrollment systems and reporting tools

Reporting & Performance Metrics

Track and report key enrollment KPIs including

o Enrollment volume

o Processing turnaround time

o Error rates

o Audit findings

Provide regular performance reports to senior leadership

Qualifications

• 5+ years of experience in healthcare enrollment, care management, or Health Home operations

Strong knowledge of NYS Health Home enrollment and Medicaid Managed Care requirements

Proven experience leading teams and managing operational workflows

Experience with enrollment systems, EMRs, and reporting platforms

Excellent organizational, analytical, and communication skills

Bachelor's degree required; Master's degree (MHA, MPH, MBA) preferred

Preferred Qualifications

Experience supporting population health or value-based care programs

Knowledge of NYC/Bronx healthcare market

Experience scaling enrollment operations across multiple partners or sites

Familiarity with regulatory audits and quality improvement initiatives

Core Competencies

Enrollment Operations Leadership

Regulatory Compliance

Process Optimization

Data-Driven Decision Making

Cross-Functional Collaboration

Team Development

Equal Opportunity Employer

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.