Senior Admissions Counsellor

International Sales - Admission Counsellor

Location: Marol, Mumbai (Work from Office)

Founded in 2015, upGrad has established itself as Asia's largest integrated learning, skilling, and workforce development company. Our diverse portfolio includes a range of higher education programs, such as online and hybrid degrees, certifications, boot camps, diplomas, master's, and executive doctorate programs designed specifically for working professionals. We aim to empower the global workforce with enhanced curricula and competencies that make individuals job and market ready. By partnering with leading Indian and international universities, upGrad ensures that our programs are rich in experiential learning and meet global education standards. Our offerings span multiple domains, including Technology, Data Science, Management, Education, Law, Human Resources, Digital Marketing, Supply Chain, Emerging Technologies, and Business Analytics.

At upGrad, we are committed to fostering equality, diversity, and inclusion as a premier online education platform. Our dedicated initiatives drive business results while contributing to a brighter future for our employees, global learners, university and business partners, and the communities we serve. We celebrate individuals who bring their authentic selves to work, and we encourage applicants to share any specific needs or requests for support during the application process.

We are seeking motivated candidates from Mumbai with 2-5 years of experience in International Sales, B2C, or B2B sales, and exceptional communication skills. Join us in our mission to transform digital learning.

Role & Responsibilities

• Serve as a mentor and trusted advisor to potential learners, guiding them in their career journeys.
• Provide personalized counseling to prospective students, helping them map their career paths and demonstrating how upGrad can be a catalyst for their professional growth.
• Meet weekly enrollment, revenue, and collection targets.
• Articulate the uniqueness and effectiveness of upGrad’s online learning model.
• Manage the complete sales closing lifecycle for assigned leads, which includes making phone calls, delivering product demonstrations, closing sales, and maintaining post-sales relationships.
• Keep a comprehensive database of all interactions with leads and provide regular updates.

What We’re Looking For

• Exceptional communication (both written and verbal) and interpersonal skills.
• Proven experience in international sales, with a preference for EdTech sales.
• Strong understanding of the cultural nuances and buying behaviors of students from across the globe
• High-achieving sales performers with a documented track record of success.
• Active listeners and trustworthy individuals capable of building rapport with potential learners.
• A patient and empathetic approach to handling diverse situations.
• A disciplined mindset for funnel building, feedback tracking, task prioritization, and consistently exceeding targets and deadlines.
• A sales-oriented mindset to effectively communicate upGrad’s offerings and achieve revenue objectives.
• A passion for always delivering exceptional customer service.
• Basic proficiency in MS Office Suite (Outlook, Word, Excel) is preferred.

Eligibility

• A bachelor’s degree in any field; a degree in Business, Marketing, or Education is preferred.
• 2-5 years of experience in international sales, preferably in the EdTech sector.
• Proven track record of achieving sales targets and driving revenue growth.
• Familiarity with CRM tools and sales tracking software is an advantage.
• Ability to work effectively in a fast-paced environment and adapt to changing priorities.
• Strong work ethics and a proactive attitude toward achieving results.

Shift Timings

• APAC: 7 AM - 4 PM or 9 AM - 6PM
• EMEA: 11:30 AM - 8:30 PM or 2 PM - 11PM
• US Region: 8 PM - 5 AM or 10 PM - 7 AM
• Please note: The above timings are subject to change based on business requirements

Location: Mumbai (Work from Office)

Working Days: 6 days a week (Certain Saturdays may be given as a week off, based on business feasibility)

Join us at upGrad and be a part of a dynamic team that is reshaping the future of education!