Product Manager and Resident Engineer

Product Manager And Resident Engineer (Commercial Vehicle) - ID 35495 UAE / Dubai 10-15 Years experience N/A - N/A Package On-site Apply for this job Job Summary: Our client, a multinational commercial vehicle company is looking for a Product Manager and Resident Engineer to be based in Dubai. Key Responsibilities: Monitor and report on recurring defects from the Service Desk system. Communicate regularly with Regional Technical Support Engineers / Area Service Managers (Middle East), to resolve technical issues. Assist where required in providing technical information and advice to both importers and fleet operators. Resolve customer complaints to the satisfaction of the customer and the Company within the given KPI s. Produce reports and case histories in respect of product failures in accordance with given guidelines. Produce the Top 10 Middle East defect report monthly for Truck and Bus. Produce statistical analysis of failure rates from GA systems for all Middle East importers. Represent the centre in meetings within the company and with Private Capital Importers. Be an integral part of the Product Management Team and liaison between product and after sales portfolios. Actively participate in Product Request process for preventative product engineering. In collaboration with Area Service Managers (Middle East) create and distribute local information bulletins when required. Degree in engineering or equivalent.

At least 5 years relevant working experience.

A range of demonstrated technical training courses that support the years of experience.

Tertiary training in business management (preferred).

MENA experience advantageous.

Capacity and flexibility / stamina and energy.

Complete understanding of vehicle components and service technical knowledge.

Good command of computer systems and data processing applications.

Driving licence for light vehicles preferably also for trucks and buses.

English skills mandatory.