Product Manager – Digital Services, IT Program – Human Services Agency (1053) (141623)

Digital Services, a division within the Information Technology program, is a collaborative agile team at the San Francisco Human Services Agency (SFHSA) that focuses on the rapid and innovative delivery of various digital technologies across our agency. We support the SFHSA by designing and implementing digital solutions that help build well-being in our communities and streamline programs that make children and adults feel connected, valued, and supported.

We are primarily an open-source development team, providing technical expertise, support, and development for our two Drupal sites, the public facing SFHSA website (www.sfhsa.org) and our employee intranet portal, as well as other internal tools. We strive to provide efficient, seamless, and well-crafted services that meet the evolving needs of our clients through iterative, human-centered design and development. We pride ourselves on open communication, caring for each other, and having fun as a team while we develop and deliver essential web products for the SFHSA and our clients.

Under the general direction and supervision of the 1070 IS Project Director, this position will perform the following major tasks to support the operational and project services that are the responsibility of the Human Services Agencies Information Technology Department.

The Product Manager will support Digital Services as the primary product and project manager for our two Drupal web products. Under the Agile framework, the incumbent will be working with developers, designers, and users to understand user needs, set product direction, ensure a common understanding of the work, eliminate blockers, and to keep projects on track. Excellent communication skills are key as the IS Product Manager will be our primary customer interface and will need to facilitate open dialogs between all stakeholders and maintain positive relationships.

ESSENTIAL TASK AND DUTIES

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list.

• Manage web projects by collaborating with developers, designers, and users to ensure a common understanding of the work, eliminate blockers, map out project milestones, and keep projects on track.
• Communicate with internal customers to understand their needs and write user stories while also working with the developers to translate these stories into technical requirements and development tasks.
• Prioritize the needs of our internal and external users in product design sessions while also understanding the throughput of the development team.
• Manage a prioritized product backlog of all pending features and manage the product roadmap for feature development with product owners and the developers.
• Administer web products (such as Drupal, DocuSign, and/or MS Teams), create new accounts and new instances, troubleshoot issues, and optimize products to meet our user’s needs.
• Monitor the maintenance and enhancement of web products (such as Drupal, DocuSign, and/or MS Teams) to ensure proper functionality and provide support, analysis, coordination, and assistance for continuous business operations.
• Compile and present data and reports that show areas of user need in the web products and/or that evaluate the impact of changes implemented. Lead the team in insightful product design and feature enhancement conversations based on the reports.
• Conduct feasibility studies, evaluate vendor products, and make recommendations based on user requirements and system analysis to ensure adequate planning; these could be technology products for Digital Service, IT, or Program.
• Lead product demonstration meetings where new features are presented to users and management.
• Participate in daily stand-up meetings and provide feedback to developers, management, and users.
• Test new web features and provide feedback to the developers.
• Write and assign tasks for developers and other team contributors. Provide some supervision.
• Participate and represent the department in meetings, including committees meetings.
• Research and evaluate technology through industry meetings, seminars, and vendor contacts, identify opportunities for improvements through automation, and develop screen logic and reports.
• Create and propagate a positive culture of collaboration within our team and outwardly with our users and partners.