Sterling PM

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Sterling PM

Seattle WA OR Vancouver, Canada

12+ Months Contract

Product Strategy & Roadmap

Define and own the OMS product vision, roadmap, and backlog aligned with business objectives

Identify opportunities to enhance order lifecycle efficiency, scalability, and customer experience

Prioritize features across

Order capture, orchestration, sourcing

Fulfillment, returns, cancellations

• Stakeholder & Cross-Functional Collaboration

Partner with business teams (Supply Chain, Store Ops, eCommerce, Customer Service, Finance) to gather requirements

Collaborate with engineering, architecture, and QA teams to translate business needs into technical solutions

Act as the primary product owner for OMS decisions, trade-offs, and prioritization

Define detailed user stories, functional specs, and acceptance criteria

Lead Agile ceremonies (backlog grooming, sprint planning, release planning)

Ensure on-time, high-quality delivery of OMS enhancements and integrations

• OMS Platform Management

Drive implementation and adoption of IBM Sterling OMS modules, including:

Order lifecycle (capture fulfillment invoicing)

Inventory visibility and sourcing

Payments, returns, and logistics

Manage integrations with

ERP, WMS, TMS

eCommerce platforms, POS, CRM systems

• Omnichannel & Retail Capabilities

Enable and optimize omnichannel use cases

BOPIS (Buy Online Pickup In Store)

Ship-from-store, ship-to-home, drop-ship

Drive seamless customer experience across channels

• Performance & Continuous Improvement

Monitor KPIs such as

Order cycle time

Fulfillment accuracy

SLA adherence

Identify root causes of operational issues and drive improvements

Thanks

Sri Vardhan Chilakamukku

Infobahn SoftWorld Inc.