Customer Service Agent

About Us

Ghost Fashions and Finery London are sister womenswear brands, that are focused on quality, fit, and well-designed clothing, with a commitment to delivering reliable and stylish products.

The Role

We are looking for a Customer Service Advisor to support the CS department across engaging with our customers across multiple channels, including telephone, email, social media, and Trustpilot. We are looking for a candidate that will provide a consistently high level of service, ensuring a seamless and positive experience for all customers. The role requires exceptional written communication skills, a professional telephone manner, and strong interpersonal abilities.

Total days in a week: 3 days a week

Start Date: June 2026

Responsibilities & Duties

• Respond promptly to customer inquiries via email, chat, phone, and social media
• Assist customers with orders, returns, exchanges, and product information
• Resolve customer complaints efficiently while maintaining a professional tone
• Maintain up-to-date knowledge of products, promotions, and company policies
• Collaborate with internal teams (logistics, marketing, e-commerce) to resolve issues
• Accurately document customer interactions in the CRM system
• Identify opportunities to improve customer experience and provide feedback

Requirements

• Previous experience in customer service, preferably in retail or fashion
• Strong written and verbal communication skills
• Ability to multitask and manage time effectively in a fast-paced environment
• Familiarity with CRM systems and customer support tools
• Problem-solving mindset with attention to detail
• Flexible availability, including weekends or peak retail periods

Why Join Ghost London?

• Play a key role in shaping the future voice of an iconic British brand
• Work at the intersection of heritage, modernity and commercial growth
• Opportunity to build a brand platform with longevity and impact

Pay: £13.00 per hour

Ability to commute/relocate

• London NW8 8PL: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person