German-Speaking Customer Service Advisor

German-Speaking Customer Service Advisor (Temporary Assignment)

Location: White City, London (Office-Based)

Contract: Temporary - 3 Months

Hours: Full-time, Monday to Friday, 9:00am - 5:30pm (37.5 hours per week)

Salary: £15.00 - £17.00 per hour (Dependent on Experience)

We are currently recruiting on behalf of a valued client for a fluent German-speaking Customer Service Advisor to join their customer support team based in White City, London. This is a full-time, office-based position offered on a temporary 3-month contract.

This opportunity would suit a proactive and customer-focused individual who is passionate about delivering exceptional service and enjoys working in a fast-paced environment.

Key Responsibilities

• Deliver high-quality customer service to German-speaking customers via telephone, email, and other communication channels.
• Respond to customer enquiries in a professional, timely, and efficient manner.
• Process orders, requests, and account updates accurately.
• Resolve customer concerns and complaints, escalating where appropriate.
• Maintain accurate records of customer interactions and transactions.
• Work closely with internal departments to ensure customer needs are met.
• Support administrative tasks and contribute to the overall success of the customer service team.
• Build and maintain positive relationships with customers, ensuring a consistently excellent experience.

Skills & Experience Required

• Fluent German speaker (both written and spoken) - essential.
• Previous experience in a customer service, customer support, or client-facing role.
• Excellent communication and interpersonal skills.
• Strong organisational skills with a high level of attention to detail.
• Ability to multitask and prioritise workload effectively.
• Competent user of Microsoft Office and customer management systems.
• Professional, reliable, and customer-focused approach.

What's on Offer

• £15.00 - £17.00 per hour, depending on experience.
• Full-time hours (37.5 per week).
• Monday to Friday working pattern with no weekend work.
• Opportunity to gain experience with a reputable organisation.
• Friendly and supportive working environment.

Please note: This is a fully office-based role located in White City, London, and applicants must be fluent in German.

BH36357