Customer Service Representative I Call Centre

Customer Support Officer (Call Centre)

Location: Central Singapore

Key Responsibilities

• Perform outbound calls to users who have requested callbacks.
• Provide first-call resolution for users contacting the public hotline.
• Assist users by advising and resolving queries, issues, or service requests.
• Liaise with internal support teams or product teams when necessary to resolve issues promptly.
• Ensure proper documentation, notification, escalation, tracking, and follow-up for all incidents.
• Manage customer interactions via email as assigned by the team leader.
• Handle responses through the chatbot platform.
• Maintain professionalism when handling high-volume calls from members of the public.

Work Schedule

• 44 hours per week (5.5 days)
• Rotational shift work required, including weekends and Public Holidays

Additional Information

• Public Holiday Allowance is provided for each Public Holiday worked
• Work Environment: Fast-paced customer service environment requiring the ability to manage stress and high call volumes.

How to Apply: Interested applicants, please click on the “Apply Now” to submit your updated resume.

Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.

Cheah Wei Ee

Team Lead - Contracting

EA Personnel No: R23114782

Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248