Customer Service Representative (CSR)

• Handle inbound and outbound customer calls professionally and efficiently.
• Respond to customer enquiries via email, live chat, and other communication channels.
• Provide accurate information and appropriate resolutions to customers based on operational guidelines and procedures.
• Escalate cases to the relevant departments in accordance with established SOPs where required.
• Maintain proper documentation and records of customer interactions within the system.
• Support operational activities and administrative duties assigned by the management team.
• Meet individual and team performance indicators, including service quality and productivity standards.
• Handle customer concerns and complaints in a professional and service-oriented manner.

Participate in trainings, briefings, and process updates as required

Shift timings: 6.45am to 3.45pm, 8am to 5pm, 9am to 6pm, 11am to 8pm, 12.45pm to 10.45pm

Working Hours & Shift Requirements

Based on a 44-hour work week (5.5 working days).

Pay: $2,000.00 - $3,000.00 per month

Work Location: In person