Customer Service Officer / Executive (Call Centre/Live-Chat) #HFT

Job Description

• Provide exceptional customer service via phone, email, and in-person interactions, addressing inquiries and resolving issues promptly and courteously.
• Process orders, payments, and refunds accurately, ensuring adherence to company policies and procedures.
• Handle customer complaints and escalate complex issues to appropriate departments for resolution.
• Maintain customer records and documentation systematically, ensuring confidentiality and accuracy.
• Collaborate with internal teams to improve service processes and contribute to overall customer satisfaction goals.

Requirements

• Minimum Higher Nitec / Diploma in any field
• Candidates with strong customer service / call centre / live-chat experiences would be advantageous!

All qualified applicants, may also please send in your resume to:

jacquelinefong@recruitexpress.com.sg

Jacqueline Fong Hsin Ting (R21103226)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599