Customer Service Delivery Support Coordinator, Operational Excellence, Shopee Xpress SG

Job DescriptionEnsure and monitor daily jobs dispatch to the driversManage daily pickup allocations to driversProcessing orders, requests & resolving problem shipmentsLiaising with internal stakeholders on seller/buyer issuesCoordinate with customers, suppliers, and our logistics partners to ensure excellent customer serviceRespond & follow up with customer enquiries for any missing/late deliveriesAble to answer enquiries and tickets within the timeline Checking the proof of delivery according to the SOPCreate Reporting and insights for Operational Excellence TeamAssist the Operational Return Team with ad hoc dutiesRequirementsMinimum 3 years of customer service supportExperienced with MS Office skillsPatient and skillful in conflict resolutionPossesses high responsibility, disciplined and detail orientedGood interpersonal and communication skillsPreferably a background in supporting delivery related enquiries