Bilingual Customer Service Representative - Remote

Are you a bilingual communicator who thrives in a high-energy environment?

We are looking for Bilingual Customer Service Representatives to join a brand-new department within a premier national Loyalty program. This role is 100% remote, offering you the chance to support customers across Canada from the comfort of your home!

Salary: $20/hour

Training: 3 weeks (Monday–Friday, 9 AM – 5 PM EST).

Hours of Operation: Monday to Friday (8 AM – 10 PM EST) and Saturday (8 AM – 7 PM EST). Rotational shifts scheduled 2 weeks in advance.

Full-Time: 40 hours per week.

Start Date: March 30th

Contract offer with the possibility of permanency

Advantages

100% Remote role

Competitive Pay of $20/hour (with potential increase after 6 months *performance-based)

Bonus Opportunities

Recognition Program

Possibility of Permanence

Full Benefits (Upon Permanent Status)

Responsibilities

Place new redemption orders and process replacement orders for damaged or lost items.

Navigate various internal channels to ensure customer inquiries are routed and resolved correctly.

Assist with loyalty point balances, fraud concerns, and site navigation.

Maintain accurate records of all customer interactions in the CRM.

Handle 50–60 inbound calls per day (on average) approximately 50% of your interactions will be in French.

Qualifications

Strong Bilingualism (French/English) 50% calls will be in French and 50% in English

High volume Call center experience

Must seamlessly navigate MS Teams, Outlook, Excel, CRM and call center software.

Solution-Oriented

Growth Mindset, open to constructive criticism

Must have a reliable personal PC/laptop available for use during your first week of onboarding and training.

Must be hard-wired (Ethernet) internet connection (Wi-Fi is not permitted for this role).

Summary

Are you interested in the position?

To apply, you can apply directly to this offer or send your CV to melissa.bertrand@randstad.ca

• Please note that only candidates shortlisted for the position will be contacted within 24 to 48 business hours*

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.