Customer Service Representative

Are you ready to make a real impact in healthcare while building strong relationships with hospitals and internal teams? If you thrive in fast-paced environments, love solving problems, and have an eye for process improvement, this role is for you!

At Stryker, we hire for talent, not just experience. Our top performers come from diverse backgrounds—customer service, healthcare administration, hospitality, retail, and more. Whether you’re transitioning from another field or looking to grow your career in medical technology, this could be the perfect fit.

About The RoleAs a Customer Service Representative, you’ll be the trusted point of contact for hospitals, healthcare administrators, and internal stakeholders. This role goes beyond answering calls—it’s about investigation, collaboration, and driving process improvements that enhance patient care.

Your responsibilities will include

Serving as a key liaison between hospitals, internal sales reps, marketing, and other stakeholdersManaging inquiries and resolving issues with professionalism and careInvestigating complex cases and identifying opportunities for process improvementMaintaining accurate records and ensuring compliance with internal systemsCollaborating across teams to deliver exceptional customer experiencesWhy Join Us?

We don’t just offer jobs—we build careers. As a global leader in medical technology, we provide:

Career development: Continuous training and progression opportunitiesFinancial wellbeing: Healthcare, insurance, and financial benefitsPaid parental leave: Support for your growing familyVolunteer days: Paid time off to give backAward-winning culture: Work with a high-performing, supportive teamFlexible working arrangements and access to onsite gyms in most officesEmployee benefits: Discounts, health care, insurance, and wellbeing programsWho You AreTo succeed in this role, you’ll need to demonstrate:

Teamwork: Build strong relationships and communicate effectivelyAttention to detail: Accuracy and compliance are keyAdaptability: Thrive in fast-paced, high-pressure environmentsProblem-solving: Investigate issues and find solutions quicklyIntegrity: Do the right thing—even when no one’s watchingPassion for healthcare: Be driven to make a difference every dayRequirements:

Full Australian working rightsStrong communication and interpersonal skillsAbility to manage multiple priorities and stay calm under pressureExperience in customer service or stakeholder management preferredIf you’re interested in applying to the role, can you please write a few lines at the top of your CV answering, “Why do you want to join Stryker?”If this role sounds like a good fit, please apply below!

Pay rate will not be below any applicable local minimum wage rates.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.