Call Center Customer Service Representative

We are currently seeking a Full-Time Hybrid Call Center Customer Service Representative to join our Parking Management team! The Customer Service Rep must live in the Chicagoland area due to training and the occasional in-office meeting. The individual hired will be responsible for taking incoming calls for our Parking Management Program. The selected candidate will become a key member of William Everett's Client Delivery Team and contribute to the parking management office's efforts to deliver outstanding customer service and resolve problems. This position requires in-office training for two weeks. Additionally, in-office work is required for 2 days per month (1 day every other week).

Responsibilities

• Conduct inbound and outbound service calls with customers within the required time period.
• Achieve daily performance metrics pertaining to the average number of calls handled per hour.
• Resolve issues to minimize escalation to higher support levels.
• Take action to resolve pending or open issues within a reasonable timeframe.
• Help to promote a positive team atmosphere.
• Meet daily processing goals and targets while paying close attention to detail.
• Use a computer to complete basic tasks, including starting and stopping software applications and opening, closing, and saving electronic files.
• Operate additional office equipment, including printers, copy machines, and fax machines
• Additional duties may be expected depending on availability and fluctuation in volumes
• High School Diploma or equivalent
• Experience in providing customer service over the phone and dispute resolution.
• Intermediate computer skills
• Authorized to work in the US for any employer
• Must live in the Chicagoland area
• Must be able to pass a criminal background check
• Must be flexible to potential extended work hours
• Must be Authorized to work in the US for any employer
• Must live in the Chicagoland area
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 10 pounds at times.

Benefits: Comprehensive benefits package including

• 401(k) plan
• Medical, Dental and Vision Insurance
• Life and disability insurance
• Commuter Benefits
• Paid time off options, including vacation, sick time, fixed holidays, parental leave.

William Everett is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.