Oliver Wyman - Senior HR Operations Manager - Toronto

About Oliver Wyman

At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.

As a business of Marsh, we work alongside the world’s leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue of $27 billion and more than 95,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective.

For more information, visit oliverwyman.com, or follow us on LinkedIn and X.

Job Overview

The Senior HR Operations Manager plans and manages human resource activities for Canadian offices, Toronto, Montreal and Mississauga, and remote colleagues. Provides frontline HR support to employees and management and regional support to the HC Operations team as needed. Advises leadership on solutions to address business needs. Assists with initiatives to help build and maintain a strong office community in an inclusive and positive office environment. Activities may include program administration, policy and procedure development and implementation, payroll and benefits oversight/administration/assistance, orientation, employee system transactions, employee engagement, and employee relations. Please note: Proficiency in French is required for this position.

This is a hybrid role requiring 3 days per week in our Toronto office. There is no option to be fully remote.

Key Responsibilities

Policy and Program Management

• Provide guidance and answer questions on policy interpretation.
• Ensure uniform and equitable application of policies and procedures.
• Administer Talent Management programs, such as leaves, in country transfers, and work schedules; generate, process and distribute appropriate documentation.

Pre-Hire, Orientation, Terminations

• Ensure new hires have first day logistics and details, including required paperwork, such as authorized work documentation.
• Organize and conduct Day 1 orientation (schedule presenters, order lunch, reserve meeting rooms).
• Coordinate with departments to address specific on boarding requirements.
• Deliver presentations that meet high quality standards.
• Process new hire paperwork.
• Troubleshoot operational issues (such as expenses and IT).
• Provide assistance to resolve payroll and benefit issues and answer general questions.
• Conduct exit interviews for departing employees, provide exit logistics and process required documents.

Employee Engagement

• Partner with Office leadership to help build and maintain a strong community in an inclusive and positive office environment in all locations covered.
• Pro-actively support firm-wide efforts to help maintain a highly engaged workforce.
• Contribute to and support development of programs designed to create strong commitment and participation in office events and activities.
• Serve as a role model to all employees, exemplifying Oliver Wyman Values.

Employee Relations

• Create a fair and inclusive environment based on trust and mutual respect.
• Build credibility through encouraging open dialogue and maintaining confidentiality.
• Provide advice and counsel to managers and leaders regarding employment law, policy and employee issues.
• Anticipate workplace issues when possible, solving before they escalate.
• In conjunction with the Colleague Relations team, support employee investigations when required. Ensure enforcement of disciplinary procedures.
• Ensure involuntary termination matters are handled in a professional and empathetic manner.
• Work with external and internal counsel on calculating severance estimates.

Other HC Activities

• Collaborate/coordinate with MMC on requirements to promote compliance, support internal and external audits, and initiatives such as Region transformation, employee handbook.
• Manage required documentation in accordance with legal and company requirements, ensure accuracy and completeness.
• Enter Employee transactions and draft related documents for new hires, transfers, manager changes, pay changes, status/role changes and terminations. Ensure and request required approvals are obtained.
• Write and distribute employee communications as required.
• Other duties as assigned, including projects related to the business or the Regional HC Operations team.

Experience Required

• Bachelor's degree with 10+ years of human resources experience required, preferably in a professional services environment.
• 4+ years leadership experience - leading projects and/or teams, facilitating discussions, coaching clients, mentoring more junior HR colleagues, and advocating for policy or other initiatives.
• Experience in professional services or consulting firm environments is desired.
• HR Certification is a plus.
• Proficiency in French is desired but not mandatory.

Technical Skills

• Maintains knowledge of trends and changes in Human Resources legislation, and conveys local, provincial, and federal laws where appropriate
• Proficiency in Microsoft Suite including, Outlook, Teams, Word, Excel, PowerPoint
• Experience with Workday is a plus
• Mergers and acquisitions experience preferred
• Current knowledge of employment law and practices

Skills and Attributes

• The ability to be productive, flexible and to simultaneously manage multiple project priorities in a complex, performance-driven environment
• Experience balancing ever-changing work demands in a challenging environment with numerous stakeholders to satisfy
• Proven experience in a role requiring a high degree of organizational skill, accuracy, access to confidential information and a strong sense of urgency
• Excellent verbal and written communication skills; strong interpersonal and facilitation skills
• Ability to communicate effectively with all levels of the firm
• Proven coaching and conflict management skills
• Can work effectively autonomously and in a team environment
• Creative, strategic forward thinker, who continually seeks ways to improve the way things are done
• Results/solution oriented

The applicable base salary range for this role is $115,000 to $165,000.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@marsh.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.