VP, Head of People

About The CompanyNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About The RoleWe are seeking a strategic and hands-on VP, Head of People to build and lead a world-class HR/People function at Netomi. This leader will report to the EVP of Operations and partner closely with the executive leadership team to shape company culture, scale the organization globally, and ensure we attract, develop, and retain exceptional talent.

This role requires a balance of strategic vision and operational excellence, someone who can architect long-term organizational design, talent, and culture strategies while also rolling up their sleeves to execute in a fast-paced, high growth environment. The ideal candidate is both a builder and an operator, with a strong bias for action and a track record of scaling HR/People functions in dynamic, high-growth companies.

People Strategy & LeadershipDefine and execute a comprehensive People strategy aligned with Netomi’s business goals and growth trajectoryServe as a trusted advisor to the EVP of Operations and executive leadership team on organizational design, workforce planning, and cultureBuild, mentor, and scale a high-performing People/HR teamTalent AcquisitionOwn global hiring strategy across technical, GTM, and G&A functionsBuild scalable recruiting processes, employer branding, and talent pipelinesPartner with leadership to forecast hiring needs and ensure high-quality, diverse hiring outcomesOptimize recruiting metrics including time-to-fill, quality of hire, and candidate experienceCulture, Engagement & Employee ExperienceShape and evolve Netomi’s culture to support high performance, inclusion, and innovationDrive employee engagement, retention, and experience initiativesDesign and implement feedback mechanisms (surveys, listening programs) and action plansChampion diversity, equity, and inclusion across the organizationPerformance Management & DevelopmentDesign and implement performance management frameworks aligned with company goalsBuild leadership development and succession planning programsEnable managers with tools and training to effectively lead teamsDrive learning & development initiatives across all levelsCompensation, Benefits & Total RewardsDevelop and manage competitive compensation and benefits programsPartner with Finance and Legal on equity compensation strategy and benchmarkingEnsure alignment of rewards with performance and company objectivesHR Operations & ComplianceBuild and scale HR processes, policies, and systems to support a growing global workforceEnsure compliance with employment laws and regulations across jurisdictionsOversee HRIS, people analytics, and reporting to drive data-informed decisionsManage employee relations and provide guidance on complex HR mattersInternational & Remote WorkforceSupport global expansion, including hiring, compliance, and cultural integration across regionsBuild scalable processes for managing a distributed and remote-first workforceCross-Functional PartnershipCollaborate with Legal, Finance, and leadership on organizational planning, headcount strategy, and workforce costsPartner with leadership on change management, restructuring, and scaling initiatives15+ years of progressive experience in HR/People leadership roles, with at least 5+ years in a senior leadership capacityProven experience scaling HR/People functions in high-growth technology or SaaS companiesStrong expertise across talent acquisition, performance management, compensation, and HR operationsExperience supporting global teams and navigating multi-jurisdictional employment practicesStrong business acumen with the ability to align HR/People strategy to company outcomesExcellent leadership, communication, and stakeholder management skillsData-driven mindset with experience leveraging people analyticsExperience in AI, SaaS, or high-growth startup environmentsStrong ownership mindset with a bias toward action, you move quickly, prioritize effectively, and solve problems proactivelyAbility to balance empathy with high performance standardsExperience building culture in distributed or hybrid organizationsPassion for building inclusive, high-performing teamsDisclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.