Japanese/English bilingual is a MUST.
Location: Los Angeles Area, CA | On-site
Position: Sr. Operations Executive & Sr. IT Manager
Industry: Logistics / 3PL
Status: Full-time, Exempt
Summary of the Position
Our client is seeking a bilingual (Japanese-English) Senior Operations Executive & IT Manager to lead digital systems and operational workflows. This role acts as a bridge between business operations and IT, driving system design, automation, and digital transformation initiatives.
The position will oversee system integrations (EDI/API), manage IT vendors, support quality control from a technical perspective, and lead company-wide process improvements through automation and digitization.
Breakdown of Responsibilities
- 40% Systems Design & Project Management
- 25% Client Integration (EDI/API)
- 20% Automation & QC Support
- 15% Digital Transformation (DX)
Key Responsibilities
- Analyze operational issues and translate them into technical requirements for IT vendors
- Design system workflows and logic for internal applications
- Manage system development projects, including timeline and User Acceptance Testing (UAT)
- Lead EDI and API integration projects with client systems (ERP, logistics platforms)
- Act as the main technical point of contact for client onboarding and system improvements
- Implement RPA (Robotic Process Automation) to reduce manual work
- Support Quality Control by identifying system issues and improving data accuracy
- Drive digital transformation initiatives, including workflow automation and paperless processes
- Introduce and manage low-code tools to improve internal operations
- Improve overall efficiency by digitizing manual processes (POs, expenses, internal requests)
Qualifications
- 10+ years of experience in logistics / 3PL industry
- Experience in systems design, EDI implementation, or project management
- Business-level fluency in Japanese and English (spoken and written)
- Strong understanding of SDLC (Software Development Life Cycle)
- Experience managing UAT and working with IT vendors
- Strong communication skills and ability to work cross-functionally
Must-have Skills
- Knowledge of WMS (Warehouse Management Systems)
- Experience with forwarding/logistics systems
- Strong understanding of EDI standards and integrations
- Experience with system workflow design and automation
Nice to Have
- Experience with RPA tools (e.g., Keyence RK)
- Experience in Digital Transformation (DX) projects
- Advanced Microsoft 365 (data management, automation tools)
- Experience with low-code platforms
