Operations/Executive Assistant

RCL is a Seattle-based design, concept, and hospitality company, encompassing a multitude of disciplines and creating thoughtful, provocative brands, products and environments. We currently have two entities: Bottlehouse and RCL Design Studio. This position is for the Bottlehouse Wine bar location. The role of the Operations Assistant is a role which coordinates overarching administrative operations, supports hospitality and event programming, manages HR functions, and ensures the smooth daily running of the Bottlehouse and our office. It is a hybrid position blending business administration, HR, event support, and project coordination critical to fostering growth, efficiency, and a positive workplace culture. Role RequirementsWorking LaptopReliable Car Transportation to run errands and tasks as needed Minimum 2-5 years of experience with Office management, Payroll, HR, and Financial servicesProficient use knowledge of Google Drive (i.e. navigation,online filing, printing, etc) Proficient knowledge of Microsoft suite speciifically with Excel Proficient IT skills + resourcefulness with printer and computer/laptopProficient writing and communication skillsWorks directly with Leadership teams, FOH + BOH staff, and OwnershipReports to directly to OwnershipWorks minimum of 4 business days Open and Excited to help with Floor/Special Events support as neededOperations Assistant Duties/Responsibilities:

Tasks include but are not limited to

Core Responsibilities1. Office & Business OperationsOversee daily office management, maintaining organization, cleanliness, and systems for Bottlehouse and RCL studioManage procurement, inventory (including retail, food, beverage, and office supplies), and storage across all locationsHandle general accounting: accounts payable/receivable, invoicing, deposits, petty cash, and expense documentationMaintain vendor relationships; oversee vendor onboarding, COIs, W9s, and service contractsCoordinate equipment maintenance, facility repairs, and safety complianceManage mail, packages, shipments, and inventory storage systemsLead process improvement initiatives for workflow efficiencyOversee project-related tools (e.g., Asana, Google Drive) for task management and documentationManage email and calendar workflow2. HR & Staff SupportManage full employee lifecycle: recruiting, onboarding, training, performance evaluations, and offboardingAdminister employee records, HR documents, and compliance filesSupport payroll processing, timesheet management, PTO, and benefits enrollmentLead new employee orientations and ongoing training initiativesFacilitate employee reviews, goal-setting, coaching opportunities, and disciplinary proceduresHandle employee benefits, perks programs, and morale-building initiativesProvide coaching and conflict resolution as neededSupport HR policies, develops/update staff handbook and proceduresEnsure compliance with employment laws and organizational policiesComplete staff schedules within timely manner, manage time-off requests and sick time/call-outs3. Event & Hospitality Program SupportCoordinate private and public events: planning, client communication, staffing, logistics, and follow-upSupport event promotion through website, signage, and social media collateralServe as FOH support during events, lead event floor operations, and support training of staffManage event inventory, supplies, and post-event evaluationsCollaborate with marketing and design teams on collateral and promotional materialsSupport hospitality programs such as wine/wine club initiatives, retail pop-ups, and collaborations4. Program Management & CoordinationSupport the development, implementation, and refinement of hospitality programs (events, menus, retail initiatives)Lead or support meetings, prepare agendas, and track action itemsMaintain project timelines, milestones, and documentationOversee program branding, signage, and marketing collateral with creative teamsSupport social media campaigns, website updates, and communication efforts5. Financial & Cost ControlSupports Accountant Payables and Accountant Receivables, Assist with budget tracking, margin management, and operational costsSupport cost-saving initiatives across food, beverage, labor, and overheadEnsure proper invoicing, deposits, and financial documentationOversee petty cash and expense reimbursements6. Communication & CollaborationMaintain open communication channels across departments, vendors, staff, and ownersLead or participate in staff meetings, internal updates, and strategic planningManage team chat groups, drive organizational transparencyAct as liaison between creative teams, management, and staffQualificationsProven experience in hospitality operations, event coordination, HR, or administrative managementStrong organizational, multitasking, and project management skillsProficiency in Google Workspace, POS systems, and basic accountingKnowledge of HR practices, payroll, and benefits administrationExcellent communication skills oral and writtenAdaptability and problem-solving ability in a fast-paced environmentPassion for community, hospitality, and creative programming